Hotel front desk supervisor
Hôtel Château Cartier Gatineau
Overview
Languages
English or French
Education- College/CEGEP
- or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting- Hotel, motel, resort
Responsibilities
Tasks- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Perform same duties as workers supervised
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Hire and train staff in job duties, safety procedures and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- MS Office
- 5-10 people
Experience and specialization
Computer and technology knowledge- MS Outlook
- MS Access
- Central reservation system (CRS)
Additional information
Work conditions and physical capabilities- Attention to detail
- Standing for extended periods
- Work under pressure
- Accurate
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Initiative
- Interpersonal awareness
- Organized
- Team player
Benefits
Health benefits- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
- Group insurance benefits
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
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