Customer service representative - call centre
Rentokil Terminix London
Overview
Languages
English
Education- Secondary (high) school graduation certificate
- or equivalent experience
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting- Relocation costs not covered by employer
- Business
- Private company, corporation or industry
- Pest control service company
Responsibilities
Tasks- Develop communication strategies
- Evaluate communication strategies and programs
- Implement communication strategies and programs
- Produce informational materials to increase awareness of services available
- Train staff
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Gather, research and prepare communications material
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Provide staff training
Experience and specialization
Computer and technology knowledge- Database software
- Internet
- MS Excel
- MS Windows
- MS Word
- MS PowerPoint
- JD Edwards
- MS Office
- Spreadsheet
- Google Drive
- ServiceNow
- Zendesk
- Electronic mail
- Information technology
- Call centre
- Quality assurance and control
- Specialized environmental skills and knowledge
- Employee engagement
Additional information
Security and safety- Criminal record check
- Public transportation is available
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
- Internet access
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Health benefits- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning/training paid by employer
- On-site amenities
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Wellness program
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