Hotel front desk supervisor

apartmentThe Vancouver Club placeVancouver calendar_month 

Overview

Languages

English

Education
  • No degree, certificate or diploma

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks
  • Co-ordinate activities with other work units or departments
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Assist clients/guests with special needs
  • Address customers' complaints or concerns
  • Train staff
  • Supervise staff
  • Ensure health and safety regulations are followed
  • Provide customer service
Supervision
  • 5-10 people

Credentials

Certificates, licences, memberships, and courses
  • First Aid Certificate
  • Serving It Right Certificate

Experience and specialization

Computer and technology knowledge
  • MS Outlook

Additional information

Security and safety
  • Reference required
Transportation/travel information
  • Public transportation is available
Work conditions and physical capabilities
  • Fast-paced environment
  • Combination of sitting, standing, walking
Personal suitability
  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Team player
  • Reliability
  • Ability to multitask

Benefits

Health benefits
  • Dental plan
  • Health care plan
Financial benefits
  • Bonus
  • Group insurance benefits
  • Registered Retirement Savings Plan (RRSP)
Other benefits
  • Learning/training paid by employer
  • Team building opportunities
  • Travel insurance
  • Wellness program
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