Benefits Supervisor
Benefit Supervisor
Company Overview
Ellement Consulting Group (Ellement) is a privately-owned consulting firm established in 1996. We provide actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments across Canada.
At Ellement, we empower our clients with informed choices and expert advice. Our mission centers on delivering purposeful, accessible experiences that prioritize customer obsession and operational excellence. We are committed to integrity, strategic foresight, and fostering symbiotic partnerships where challenges are met with collective brilliance and innovative solutions.
Our approach is straightforward and client-centric, ensuring that every interaction is clear, helpful, and devoid of unnecessary jargon. Confident and authentic, we strive to be more than consultants—we are reliable partners in our clients' success.
Position Summary
As a Benefit Supervisor, you will be part of an administration team that provides high-quality administration services to multiple clients and demonstrates outstanding and timely customer service. You must be professional, highly organized, have excellent communication skills, all while maintaining strong client relationships.If you are a positive and results-driven individual who excels at providing superior client service and support we invite you to join our team.
Key Responsibilities
Benefits Supervision – 70%- Oversee and assist in the resolution of escalated client requests, concerns and service issues.
- Handle correspondence, emails, and phone calls, and redirecting them as necessary.
- Oversee the staff, provide day-to-day supervision, guidance and direction, including training, scheduling and workload management
- Supervise administrative staff and delegating tasks to ensure smooth workflow.
- Provide training and guidance to administrative staff to enhance their skills and productivity.
- Conduct performance evaluations and provide feedback to administrative staff.
- Foster a positive work environment and resolve staff conflicts or issues as they arise.
- Manage client relationships and ensure high levels of customer satisfaction.
- Act as a point of contact for client inquiries, concerns, and feedback.
- Collaborate with other locations to address client needs and requirements.
- Maintain confidentiality and professionalism in all client interactions.
- Oversee daily office operations and ensure efficient functioning of all administrative processes.
- Support the recruitment functions for vacancies in the Ottawa office, including participation in interviews, final selection and onboarding of new employees.
- Manage office supplies, equipment, and facilities to maintain a productive work environment.
- Develop and implement office policies and procedures to enhance efficiency and compliance.
- Liaise with external vendors, clients, and stakeholders as necessary.
- Maintain health and safety protocols within the office environment.
- Provide administrative support to senior management as needed.
- Contribute to the team effort and success of the business by completing other tasks or projects as assigned
- 3-5 years of benefit administration and/or experience administering, interpreting and communicating health plans; ideal candidate will possess some Canada benefits experience.
- Understanding of applicable government regulations, extensive knowledge of employee benefits plans.
- Working knowledge of health and benefit plan databases.
- Strong attention to detail and commitment to accuracy in work.
- Excellent customer service skills, proactively providing comprehensive service and information.
- Good organizational skills and ability to prioritize tasks, meeting service standards and response times.
- Well-developed analytical, decision-making, and problem-solving abilities.
- Excellent written and interpersonal communication skills.
- Proficiency in Microsoft Office and standard office administration procedures.
- Maintain professionalism and tact in a dynamic team environment.
- Bilingualism (English and French) is an asset.
- Successful completion of a cleared criminal background check is required.
Benefits
At Ellement, we’re all about investing in our business, and our biggest investment is our people!
We’re committed to our employees growth and well-being, offering ongoing education, training, and all the support you need to thrive. We offer a comprehensive benefits package, along with a positive, team-oriented work environment.
Join our vibrant and dynamic team today!