View Jobs Description

Established in 2012, Hisense Canada’s product strategy is to steadily introduce a full range of electronics and appliances into the Canadian market. This includes a complete line of consumer electronics, home appliances, home comfort products.

At Hisense Canada, we take pride in our staff - they are the backbone of all that we do - and as we grow, we are looking for talented additions to our team.

Our Perks:

• Completive salaries, quarterly and annual bonuses as well as ad-hoc incentives for all levels
• Benefits coverage through Manulife
• Employee pricing on all Hisense products
• Flexible schedule
• For our continuously growing business, we are currently looking for a RA processing Coordinator to be based at our Mississauga office.

Key functions and responsibilities:

• Data entry in CRM-SAP to issue Return Material Authorization (RMA/Exchange) after inspecting, analyzing the information/pictures provided by the retailer (adhering to all given guidelines/policy)
• Providing waybill or a Bill of Lading (BOL) ensuring pick-ups from individual stores and distribution center after issuing the RMA
• Follow-up with transportation company, stores/central stores for returning the RMA units to our refurbishers or office as required.
• Entering pricing and STA of each unit into ERP and posting goods into the service location.
• Prioritize pending returns to meet ageing deadlines.
• Communicate/alert any abnormal quality or process related issues related to returns to the department manager.
• Assist in processing of invoices/claims in Global Reimbursement System (GRS).
• Assist quality support engineer in product handing and testing.
• Perform all other essential duties as directed.

Qualifications:

• Associate’s or Bachelor’s degree preferred.
• Minimum 1 year of experience in customer service-related position in a service industry.
• Strong communication and problem-solving skills.
• Attention to details and ability to maintain accurate records.
• Proficient in Mandarin.

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Mississauga, ON L5N 8C2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• What is your salary expectation?

Experience:

• return management: 3 years (required)

Language:

• Mandarin (preferred)

Work Location: In person