Toronto - Full Time Sales Associate

Overview:

Our sales associates are regarded amongst the best in the industry because of their professionalism, integrity, product knowledge and commitment to providing our customers with the ultimate buying experience. As a member of our team, you will help customers with their purchases and answer any questions they may have, as well as provide support and assistance to your colleagues.

PRINCIPLE RESPONSIBILITIES:

• Greet customers warmly and assist them in finding the right product for their needs.
• Build rapport with customers to understand their requirements and preferences.
• Stay up to date with product features, benefits, and specifications to provide accurate information.
• Demonstrate products effectively to highlight key features and usability.
• Guide customers through the sales process, from product selection to finalizing purchases.
• Offer tailored recommendations and upsell or cross-sell products when appropriate.
• Ensure customers receive a positive and memorable shopping experience.
• Handle questions, concerns, or objections professionally and efficiently.
• Assist customers with order processing, delivery scheduling, and payment transactions.
• Verify customer orders to ensure accuracy and satisfaction.
• Work closely with colleagues to achieve store and department sales goals.
• Address customer complaints or concerns promptly and escalate complex issues to management.
• Offer troubleshooting advice for product-related questions or issues.
• Meet or exceed individual and team sales targets, including Value Added Products and Services (VAPS) and product protection.
• Adhere to store policies, including safety guidelines and ethical sales practices.
• Ensure compliance with warranty and return policies when assisting customers.
• Performing various other duties, as assigned

• Your outstanding communication and interpersonal skills
• Your openness and approachability
• Your passion for technology and knowledge of electronics and appliances
• Your enthusiasm and passion for assisting customers and helping to understand their unique needs
• Your integrity and drive to succeed
• Your passion for continuous learning and self-development
• And most importantly, a POSITIVE ATTITUDE!

• On going training and development to ensure your success, including access to our internal training platform and extensive leadership development programs
• A fast-paced, dynamic, and fun environment with a great team
• A generous employee discount program
• Partner discount programs
• Annual Profit Sharing
• Individual and Family Benefits Plan Options