Change Management Specialist

We’re seeking a Change Management Specialist to lead and support organizational change initiatives as part of a large-scale digital transformation project. This is a contract position based in Vancouver, with a hybrid work arrangement.

In this role, you'll partner with cross-functional teams to develop and execute change strategies that drive successful adoption and engagement; impacting both internal staff and member-facing services. You'll guide the organization through change by delivering key activities such as stakeholder engagement, training, impact assessments, and communications.

What You’ll Do:

• Design and deliver comprehensive change management plans aligned with project objectives, timelines, and business goals.
• Lead change activities for the digital transformation initiative, ensuring smooth integration across the organization.
• Conduct impact assessments to identify risks and opportunities associated with project changes.
• Build strong relationships with stakeholders across departments, acting as a trusted advisor on change readiness and engagement.
• Help implement training strategies that prepare staff to adapt confidently to new systems and ways of working.
• Collaborate with communications teams to create clear, timely, and effective messaging about the transformation.
• Monitor and report on change adoption metrics and KPIs, refining strategies based on results and feedback.
• Provide mentorship and guidance on change best practices to team members and stakeholders.
• Continuously assess change effectiveness and recommend improvements based on lessons learned.
• Adapt plans in real-time to address challenges, minimize disruption, and improve outcomes.
• Work closely with project leadership to identify and resolve risks to adoption and engagement.