IT Lead/Support

We are offering a long term contract employment opportunity for an IT Lead role in the Wholesale Distribution industry. As an IT Lead, you will be responsible for overseeing infrastructure technologies and implementing best practices. This is a Hybrid role located in Markham, Ontario looking for someone available to start immediately.

Responsibilities:

• Management of the IT Department, including overseeing employee relations, conducting performance reviews, and handling disciplinary actions;
• Manage and maintain critical IT systems and security programs, including but not limited to Office 365, MS Defender, Active Directory, Entra ID, Mimecast, CrowdStrike, and Intune, by
• overseeing policies, configurations, secure user access, threat protection, and seamless device and identity management across the organization;
• Responsible for managing Microsoft Azure and coordinating with the organization’s service provider to ensure the effective operations and maintenance of the cloud environment;
• Manages incident response efforts, swiftly addressing and mitigating cyber threats to protect the IT environment and minimize impact;
• Responsible for software license management, ensuring compliance, and optimizing usage across the organization;
• Responsible for managing contracted IT services and overseeing relationships with all IT vendors to ensure effective service delivery and alignment with organizational needs;
• Responsible for the setup, configuration, maintenance and troubleshooting of all endpoints across the organization;
• Ensures replacement and installation of hardware components and peripherals are complete;
• Ensures timely and efficient resolution of all employee IT requests;
• Manages telephony and website infrastructure to ensure seamless communication and online presence; and
• Other duties as assigned.