Application Support Analyst - Dot Net

Responsibilities:

What will you contribute?

This position is located in Mississauga, Ontario.

Responsibilities & Deliverables:

Your deliverables as a Application Support Analyst will include, but are not limited to, the following:

• Provide application support during business hours along with rotational after hours (include evenings & weekends) support to correct any critical / time sensitive issues impacting the applications within Student Lending.
• Investigation and troubleshooting of application problems and liaising with business, vendors and IT groups for timely resolution.
• Resolving Incidents and attending to daily operation requests (Ex. data validation and accuracy by analyzing files and running SQL queries)
• Creating and maintaining knowledge articles, scripted resolution “playbooks” and other support related documentation in knowledge base.
• Resolve scheduled Control-M job failures that run various processes including SSIS packages, simple file transfers, calls into web services, etc.
• Other duties and projects as assigned.

Required/Preferred Experience:

• 3+ years in a similar role providing application
• Should be adept with ITIL Service Operations methodologies (Incident, Problem and Change Management) and have experience with Service management tools like ServiceNow and JIRA.
• Good experience in log analysis, troubleshooting production and non-prod issues.
• Effective communication and problem-solving skills
• Comfortable writing or executing SQL queries using SQL Management Studio and ideally SSIS packages.
• Ability to work independently or within a team environment and handle multiple issues simultaneously.
• Familiarity using Control-M and writing scripts using PowerShell
• Good programming and troubleshooting skills in .Net and C#
• 5 years of consecutive residency in Canada and successful reliability screening check.

• Exposure to or willingness to learn Microsoft CRM Dynamics.
• Experience in support and maintenance of REST, SOAP based application.
• IIS configuration and troubleshooting