Customer Service Representative (Customs)

Mandate:

Reporting to the Department Manager, the Customer Service Representative (Customs) is responsible for gathering information to complete rating and clearances of shipments and to communicate the data to a portfolio of clients. The candidate will also collaborate with internal departments to ensure the accuracy of information to clear a given shipment.

Other Responsibilities:

• Engage with clients to assist in setting up processes for both the brokerage team and the client and bring suggestions for their improvement systematically and departmentally.
• Proactively analyze data to enhance the brokerage team's and our client's service.
• Answer client inquiries, including but not limited to billing and shipments.
• Update data in Salesforce and coordinate with assigned departments regarding client cases.
• Monitor daily operations and report the information to the assigned managers.

Requirements:

• 3-5 years' experience in customer service activities related to customs services
• College Degree in International Transportation & Customs or related field is preferred
• Excellent written and verbal communication skills in English; proficiency in Mandarin is an asset
• Knowledge of Canadian customs regulations and trade processes is an asset
• Experience in CargoWise One system or related brokerage systems is an asset
• Proficient in MS Office, with intermediate to advanced skills in Excel, Word, and PowerPoint
• CCS designation is an asset

What You Offer:

• Excellent communication and interpersonal skills
• Ability to work efficiently in a team environment, as well as independently
• Extremely detail oriented and highly organized
• Outstanding ability to multi-task

What We Offer:

• Cultural diversity and equal opportunity employer
• Competitive compensation
• Comprehensive benefits package, including a fitness reimbursement program
• Education reimbursement program