Inventory Manager

Job Posting:

At RDJ Bakeries, we are a well-established leader in the cracker manufacturing industry, recognized across Canada and globally for our exceptional quality products. Our diverse team reflects our commitment to fostering an inclusive workplace where every voice is valued, and our shared passion for excellence and innovation drives everything we do—from our state-of-the-art production processes to our collaborative culture.

Apply now to the Inventory Manager position on our growing Supply Chain team and be a part of our exciting journey!

Job purpose

The Inventory Manager will collaborate with cross-functional teams, including sales, production, and logistics, to align supply chain strategies with customer expectations.

Duties and Responsibilities

The associate’s primary functions and responsibilities are as follows:

• Collaborate with sales, marketing, and production teams to develop accurate demand forecasts.
• Analyze historical data, market trends, and customer inputs to project product demand and adjust inventory levels accordingly.
• Refine forecast models to improve accuracy and adapt to changing market conditions.
• Develop production schedules to meet demand forecasts while optimizing production efficiency.
• Ensure optimal inventory levels, avoiding both stockouts and overstock situations.
• Coordinate with procurement and manufacturing teams to ensure raw materials and components are available for production.
• Assess production capacity and ensure that resources (labour, machinery, materials) are aligned with production goals.
• Manage constraints and bottlenecks in the supply chain to ensure timely delivery of products.
• Manage Inventory Accuracy and Cycles Counts.
• Lead and manage the customer care team, ensuring high-quality service for all customer interactions.
• Develop processes to handle customer inquiries, orders, complaints, and returns efficiently and professionally.
• Monitor customer satisfaction levels and implement strategies to improve the overall customer experience.
• Oversee order processing, ensuring that orders are fulfilled accurately and delivered on time.
• Collaborate with logistics teams to resolve shipping or delivery issues, minimizing delays and disruptions.
• Manage backorders and communicate proactively with customers regarding product availability.
• Build and maintain strong relationships with key customers to understand their needs and expectations.
• Serve as the primary point of contact for escalated customer issues, ensuring that they are resolved quickly and effectively.
• Gather customer feedback and use insights to drive process improvements.
• Provide regular reports on customer service performance metrics, including response times, order accuracy, and satisfaction rates.
• Analyze customer feedback to identify trends and opportunities for service improvements.
• Coordinate with sales and marketing teams to align customer care initiatives with business development goals.
• Responsible for daily management and support for the team to achieve operational success.
• Monitor time and attendance and ensure compliance with Company Procedures.
• Approve the vacation requests.
• Carry out incident, accident and non-conformity investigations and associated reporting and action closure.
• Issue disciplinary action when needed.
• Perform other assigned duties.
• Follow Health and Safety rules and regulations.
• Must follow Good Manufacturing Practices, Food Safety, and Food Defense guidelines.
• Comply with all Company policies and procedures.

• Bachelor’s degree in Supply Chain Management, Business Administration, Operations Management, or a related field. A Master’s degree or professional certifications (e.g., APICS, CSCP, CPIM) is an advantage.
• 5+ years of experience in supply planning, demand forecasting, customer service, or a related role, with at least 2 years in a managerial capacity.
• Strong knowledge of supply chain principles, inventory management, and production planning.
• Proven leadership and team management skills, with experience leading customer service or supply chain teams.
• Experience with ERP systems and supply chain software (Just Foods is a plus).
• Strong Microsoft Suite and Excel knowledge
• Strong oral and written communication.
• Ability to work in a fast-paced environment.

• Always work indoors.
• Compliant with ventilation, cleanliness, space, lighting and temperature.

• Sitting involved.
• May repeat the same movement.
• Typing involved.

What’s in it for you?

At RDJ Bakeries, we truly care about our employees and are committed to their well-being and growth. Our comprehensive benefits package includes:

• Prescription/Drug Coverage
• Extended Health Coverage
• Dental Coverage
• Vision Coverage
• AD&D Insurance

Additional perks to support your work-life balance and personal development:

• PTO to Commemorate Your Work Anniversary
• Employee Engagement Events
• Recognition Programs & Employee Awards
• Annual Safety Boot Allowance
• Free ESL Classes
• Onsite Gym
• And Much More: Explore additional benefits designed to enhance your experience and support your career growth.

If you require disability-related accommodations, please inform the Human Resources (HR) staff. All personal information is collected under the authority of the Personal Information Protection and Electronics Document Act.

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