Hell's Kitchen Bartender

Overview:

Hell’s Kitchen is a globally recognized restaurant brand, inspired by Chef Gordon Ramsay. It stands out for its bold flavors, dramatic presentations, and dedication to quality. At River Cree Resort & Casino, Hell’s Kitchen offers an exceptional dining experience, featuring signature dishes and a lively atmosphere.

You create memorable experiences by delivering expertly crafted drinks and upholding the highest standards of service, safety, and professionalism.

Responsibilities:

• Prepare the bar area for service, ensuring all supplies (e.g., glassware, garnishes, mixers) are stocked.
• Greet guests, present beverage menus, and assist with drink selections.
• Take and prepare drink orders, including cocktails, beer, wine, and non-alcoholic beverages.
• Ensure responsible service of alcohol, checking identification as required by AGLC and River Cree policies.
• Engage with guests to create a welcoming atmosphere and address special requests or concerns.
• Maintain cleanliness and organization of the bar area.
• Tabulate and present bills for payment; handle cash and credit transactions accurately.
• Assist in other food and beverage departments as needed.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• Perform other duties as assigned.

Qualifications:

• 5+ years’ experience in a bar or dining establishment.
• AGLC ProServe/Protect certification required.
• Basic math skills for verifying cash receipts and handling transactions.
• Strong customer service skills, with the ability to handle special requests and challenging situations.
• Physical coordination to handle bar equipment and supplies.
• Excellent communication skills: reading, writing, speaking, and listening.
• Able to work as part of a team and independently.
• Ability to work calmly under pressure.
• Enthusiastic, outgoing, and positive attitude.
• Well-organized and able to multitask in a fast-paced environment.
• Creative and knowledgeable about cocktails, wine, and spirits
• Demonstrates initiative and willingness to learn new recipes or techniques
• Pleasant, accommodating, and willing to go the extra mile for guests.
• Sincere desire to please guests and create memorable experiences.
• Sense of urgency and strong work ethic.
• Calm, organized, and confident under pressure.
• High level of self-confidence.
• Views selling as a service—able to recommend and upsell beverages appropriately.
• Enjoys working as part of a team and independently.
• Willing to ask for help when needed.
• Maintains a professional appearance.
• Experience in food handling, cash handling, customer service, and/or serving.

• Shift work and split shifts built around normal mealtimes are common.
• Fast-paced, high-volume environment.
• At busy times, bartenders are constantly on their feet and under pressure to serve guests quickly.
• Meal breaks typically taken between busy serving times.
• May be required to lift items weighing up to 30 lbs.

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.