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Job Description

• Full time, permanent position
• Approx. 40-44 hours per week
• Must have open availability including weekends

• Staffing duties including: recruiting, interviewing, hiring, training, disciplining, and firing
• Payroll duties including: confirming written records, correcting punch errors, submitting final timecards
• Cash handling duties including: preparation of tills, change fund maintenance, and preparation of deposits
• Customer interaction and auditing of customer experience
• Ordering and purchasing operational supplies, concessions, and retail merchandise
• Performing operational paperwork duties including safety, accounting and inventory
• Creating schedules and employee communications
• Corresponding with and providing regular reports to corporate office personnel
• Expanding the marketing and promotional presence of K1
• Maintaining the effective operational feasibility of the center
• Maintaining the highest standard of facility appearance including storage areas and the parking lot
• Coordinate with your regional manager to ensure that all facility maintenance is performed quickly
• Ensuring that:
• Cashiers adhere to correct cash handling procedures and sell effectively
• Track Attendants run races safely, efficiently and professionally
• Mechanics maintain our karts in peak working condition
• All staff are strictly adhering to company policies and providing outstanding customer service

• Previous General Manager / Site Manager experience preferred.
• High school diploma or post-secondary school degree
• 5+ years of experience in a management role
• Experience with Google Apps including Google Docs and Google Drive
• 5+ years of experience in customer service

The successful candidate will have previous experience in:

• Leading a large team
• Providing exceptional customer service
• Passion for creating/maintaining a safe and fun work environment
• Strong people management skills
• Training and development
• Making decisions in a fast paced environment

• Benefits
• Extended health care
• Vision care
• Dental coverage
• Vacation/paid time off
• Development opportunities

Mission Statement

• We bring the world of competitive racing directly to our customer’s neighborhoods, offering all the thrills and excitement of an authentic racing experience using state-of-the-art electric go karts, and tracks designed with the safest and most protective barrier system available.
• We train and coach our staff on a daily basis to maintain the highest level of mind-blowing customer service that leaves those who visit us feeling like a valued member of the K1 Speed family.
• We never compromise on safety, and are committed to delivering a world-class entertainment experience by professionally and diligently maintaining our racing karts and equipment to the highest possible standard.
• We maintain a safe, clean, professional and family friendly racing environment so as to ensure the health and enjoyment of our customers and their families.

K1 Speed Canada is an equal opportunity employer. As per the AODA, if you need accommodation at any time throughout the recruitment process, please contact us.

Application question(s):

• Are you able to work weekends?

Experience:

• Customer service: 5 years (preferred)
• Management: 5 years (required)

Licence/Certification:

• Smart Serve (preferred)

Work Location: In person