Customer Service Supervisor

This is an exciting opportunity to apply your leadership skills and expertise in managing customer relationships and operational efficiency.

• Supervise and guide the customer service team to ensure high-quality service and timely responses to client inquiries.
• Manage the end-to-end order process, including entry, dispatch, and monitoring order status to ensure on-time delivery.
• Serve as the primary point of contact for key clients, addressing concerns and fostering strong relationships.
• Oversee the use of CRM systems for tracking customer interactions and data management.
• Ensure accurate billing functions and handle any issues related to invoicing or payments.
• Utilize tools such as Power BI to analyze data and generate actionable insights for process improvements.
• Coordinate with cross-functional teams to resolve backorders and other supply chain-related challenges.
• Train and mentor team members, promoting growth and maintaining a collaborative work environment.
• Monitor customer communication channels to ensure consistency and professionalism across all interactions.
• Implement best practices in customer service to enhance client satisfaction and operational efficiency.