Customer Care Representative

When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Status

Why Dynacare is an amazing place for YOU: Join an award-winning "Top Employer" with meaningful and impactful career opportunities Access a health and wellness benefits program that supports you and your loved ones Grow and thrive with a dynamic, successful company through internal mobility opportunities Invest in your future through RRSP match benefits and an employee stock purchase program Experience a collaborative, diverse workforce that prioritizes dignity and respect for all How YOU will make a difference: You are the frontline for Dynacare, serving as a main point of contact for all insurance accounts and deliver special projects customer service to all clients Assist in locating & contacting applicant’s health care provider to obtain records for insurance purposes Ensure orders contain all the Health Care provider’s requirements to allow a timely delivery of a completed report Take ownership by troubleshooting and resolving potential issues and escalate as needed Collect pertinent details when there could be a delay in completion Contact clinics via phone and/or fax to obtain status of insurance reports.

Capture & document all call and/or faxed updates accurately Ensure payment details are correct prior to issuing payment Follow SOPs to ensure compliance to the various insurance carriers and medical facilities Maintain quality while attaining daily targets Demonstrate exceptional service while handling outbound calls Any other tasks as assigned by Manager/Team Lead Build rapport and gain knowledge from peer contact of various divisions Participate in system testing for the organization to enhance the quality of service Show your leadership skills by providing employee training to new hires on the team Resolve customer issues and making recommendations on how Dynacare can enhance the customer experience What YOU bring to the role: You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment You organize and complete projects accurately, on time and in a team environment Strong experience conducting OUTBOUND calls You are an innovative thinker with attention to detail Proficiency in MS Office Suite Nice to haves: Community College diploma and previous experience in customer service Passionate about supporting healthy lives with commitment and care?

At Dynacare, we’re proud to hire the best people.

• we would like to meet you.

We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.