Director of Housekeeping

Overview / vue générale:

King Edward Hotel

It's no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike.

If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect match

Job Description / description de l'emploi:

Responsible for providing supervision and direction of all housekeeping associates and activities that maintain Omni Hotel & Resorts standards of cleanliness to guest satisfaction.

Qualifications / qualifications:

• College or University degree in Housekeeping or related studies.
• Minimum 5 years of housekeeping related work experience in a unionized environment.
• Minimum 3 years in a managerial role.
• Work experience in luxury hotels preferred.
• Good problem-solving and decision-making skills and ability to develop conceptual alternatives.
• Proven ability to communicate both verbally and in writing.
• Excellent interpersonal skills at all levels both inside and outside the organization.
• Strong negotiation skills, conflict resolution, and understanding of vendor relations including quotation and ordering process.
• Strong computer literacy in MS Office and effective working skills of Opera.
• Ability to follow through and complete overlapping projects.
• High degree of resourcefulness, flexibility, and adaptability.
• High level of sound and independent judgment, reasoning, and discretion.
• Must be legally eligible to work in Canada.

Current Omni Associates can apply here: https://internalemployee-omnihotels.icims.com/

The Omni King Edward has an accommodation process and policies in place and provides accommodation for employees with disabilities. If you require accommodation because of a disability or a medical need, please contact Anna Salvati, Director of Human Resources at Anna.Salvati@omnihotels.com.

Responsibilities / responsabilités:

• Maintains standards of cleanliness and a consistent guest experience in accordance with all Omni Hotels facility standards and guidelines.
• Ensures a smooth, efficient, and economic operation; Specify and purchase supplies, and record all data pertaining to the Housekeeping department.
• Monitors the preventative maintenance program throughout the hotel.
• Motivates and trains associates to continually strive for excellence in service, cleanliness and efficiency.
• Monitors and controls all labour cost for the Housekeeping department, achieving targeted payroll.
• Manages retention and turnover to an acceptable level.
• Partners with other departments such as front office and engineering to ensure guest room and all public areas are at peak operative levels and available for sale.
• Manages the issuance and retrieval of associate uniforms.
• Administers the Lost and Found department ensuring all Omni Hotel standards are met.
• Manages the key control program for all Housekeeping associates.
• Monitors all guest requests to ensure they are met within the prescribed time limits.
• Inspects all VIP rooms daily and tours all public areas several times a day.
• Monitors guest complaints and takes corrective action when necessary.
• Maintains and administers quarterly linen inventories, responsible for action plans to address shrinkage.
• Assists with budget process.
• Monitors all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
• Maintains accurate and timely payroll information for the Housekeeping and Laundry department and control of same in accordance with plan.
• Ensures that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are online.