technical support specialist – information technology (IT)
KeAnu Inc. Milton
Overview
Languages
English
Education- College/CEGEP
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting- Help desk
- Consulting firm
- Private company, corporation or industry
- Office building
- Private sector
Responsibilities
Tasks- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge- Jira
- iOS
- Linux
- Extranet
- Intranet
- Internet
- Desktop applications
- Word processing software
- Programming software
- MS Office
- MS Windows
- Oracle
- SQL
- SharePoint
- Spreadsheet
- Visual Basic
- Business intelligence
Additional information
Personal suitability- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
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