Desktop Support Analyst (Part time)
Robert Half Ottawa
We are looking for a dedicated Desktop Support Analyst to join our team on a long-term contract basis in Ottawa, Ontario. In this role, you will provide hands-on IT support to local users while collaborating with the regional and global IT support teams.
If you have a strong technical background and a commitment to delivering exceptional user satisfaction, we encourage you to apply.
Responsibilities:- Provide day-to-day IT support to local users, including handling chats, calls, and processing service requests or tickets.
- Diagnose and resolve hardware and software issues, ensuring timely incident management and service request fulfillment.
- Coordinate with Service Desk and higher-level support teams for ticket escalation and resolution.
- Assist with hardware installations, replacements, and software deployments on user PCs.
- Manage and maintain local IT infrastructure, including physical systems, telephony services, and conference room setups.
- Participate in problem-solving efforts and contribute to knowledge management initiatives.
- Ensure high levels of user satisfaction by addressing technical issues promptly and effectively.
Ottawa
Is this job for you?:
Do you believe in putting the customer first?
Do you love solving problems and finding solutions?
Do you have an outgoing personality?
Would you like the security of a guaranteed wage paired with an unlimited income...
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Overview
Languages
English
Education
• Secondary (high) school graduation certificate
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Asset...