Help Desk Analyst I - Kitchener

The selected candidate will be part of a team that is integral to our ongoing operations and success.

Responsibilities:

• Manage and maintain the organization's IT infrastructure, including hardware, software, networks, and systems.
• Provide technical support to staff members, resolving any IT-related issues they may encounter in their work.
• Coordinate with external vendors as necessary to procure IT equipment, software, or services.
• Monitor the organization's IT systems to ensure their security and efficiency, taking proactive steps to prevent issues before they occur.
• Resolve technical issues that arise, troubleshooting problems to find the most effective solution.
• Use Citrix Technologies and Cisco Networking to manage and support the organization's IT infrastructure.
• Utilize Active Directory to manage user accounts and access rights within the organization.
• Use MS Office 365 for communication, collaboration, and productivity tasks.
• Manage the organization's Database and Network servers, ensuring they are running efficiently and securely.
• Perform Configuration Management tasks to maintain the consistency of the organization's IT systems.
• Oversee the Deployment of new IT equipment or software, ensuring it is done correctly and efficiently.