Patient Administrative Associate - Fracture Clinic - Regular full-time 2025-13006

Summary of Duties Provide advanced PAA support to the Fracture Clinic Coordination of all administration and clerical activities within the department Duties include: Patient Registration and updating of patient information, scheduling appointment, ordering and coordinating x-rays and other diagnostic procedures Chart preparation for all patient Respond to incoming phone calls, direct inquiries to appropriate personnel/area Other administrative duties as required Qualifications/Skills Grade 12 educations with Post-secondary business/secretarial courses; Candidates who have successfully completed the hospitals PAA training will be given priority consideration One year of Administrative/Business experience required, in a health care setting preferred Medical Terminology course preferred Computer/typing skills including Windows and MS Word are required; Keyboarding at 40w.p.m. with maximum 5% error Rate Demonstrated Patient-Focused Care/Customer Service behavior Advanced organizational skills and ability to prioritize in a fast- paced environment Excellent interpersonal skills and demonstrated understanding and ability to work in an inter-professional team environment Proficiency with SunnyCare and Quadramed is required Proficiency with electronic payroll system is required Two years of experience with the PHS (patient scheduling system) is required Experience in orthopedics and trauma is strongly preferred Proven ability to respond effectively in a stressful situations Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff Effective time management skills and ability to multitask is essential