Training Delivery Lead - London
Job description:
This role is based out of Toronto market but supporting National client facing delivery on engagements. Candidate would be responsible for overseeing the delivery of training programs as part of client transformation enablement. The primary role is to ensure that training is effectively executed, aligns with business objectives, and meets the needs of the learners.They play a key role in coordinating the logistics of training programs, managing trainers, and ensuring that training content is delivered on time and is impactful.
Key Responsibilities:
- Training Program Management: Plan and manage the delivery of training programs, to ensure alignment with organizational goals
- Trainer Coordination: Supervise and support trainers, to ensure they are equipped with the resources and guidance needed for successful delivery
- Learner Engagement: Ensure that training sessions are interactive, engaging, and meet the learning needs of participants
- Stakeholder Collaboration: Work with client leadership to identify training needs and tailor programs accordingly.
- Evaluation and Feedback: Assess the effectiveness of training programs, gather feedback, and make necessary adjustments to improve future sessions.
- Training Logistics: Manage scheduling, training materials, and facilities to ensure smooth program delivery.
Must have skills:
- Minimum of 6-8 years of prior management consulting Learning & Development (L&D) experience with hand-on training delivery experience in client facing capacity
- Experience of having led training delivery program for front office (client experience personnel) and back office staff (accounting, finance, purchasing, supply chain, IT, HR)
- Experience in having led training programs for testers, superusers, end-users, managers, executive leadership
- Excellent verbal and written communication skills for both client-facing and internal purposes.
- Strong communication and interpersonal skills to engage both learners and stakeholders.
- Project management skills to handle multiple training initiatives.
- Expertise in instructional design or a related field to ensure training content is relevant and impactful.
- Familiarity with eLearning platforms or Learning Management Systems (LMS) such as Docebo, Pendo, WalkMe, SAP Enable
- Analytical skills to assess training effectiveness and make data-driven improvements.
- Strong understanding and applied experience in Adult Learning Principles
Nice to Have:
- Certifications in training or project management (e.g., Certified Professional in Learning and Performance (CPLP), PMP) may be beneficial.
- Background in Human Resources, Education, Business Administration, or a related field.
- Industry / Domain Expertise: Often requires specific knowledge related to Hospitality & Hotels Sector, Finance processes (Record-to-Report, Service-to-Cash, Procure-to-Pay, Order-to-Receive, Receive-to-Returns)
Soft Skills:
- Strong interpersonal skills to manage relationships with clients, team members, and stakeholders.
- Ability to work under pressure and prioritize tasks efficiently.
- Adaptability to a variety of industries, business cultures, and client needs.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
- Collaborating with teams of creative, fun, and driven colleagues
- Flexible work options enabling time and location-based flexibility
- Company-provided home office equipment
- Virtual collaboration and productivity tools to enable hybrid teams
- Comprehensive benefits program (Health, Welfare, Retirement and Paid time off)
- Other perks and wellness benefits like discount programs, and gym/studio access.
- Paid Parental Leave and coaching, baby welcome gift, and family care/illness days
- Back-up childcare/elder care, childcare discounts, and subsidized virtual tutoring
- Tuition assistance and weekly hot skill development opportunities
- Experiential, high-impact learning series events
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
The Group reported 2023 global revenues of €22.5 billion.
Get the future you want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in Canada must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in Canada by Capgemini.