IT Client Services - Help Desk Analyst - Temporary Full-Time

Job Specific Information:

Should this temporary vacancy be filled by a regular full-time employee, seniority and benefits will continue in the normal manner and the regular employee will continue to maintain normal, full-time status for the duration of the appointment.

If it becomes known that the position is permanent, it will be reposted and filled in the normal fashion.

Job Description:

The Corporation of the City of Thunder Bay

has a rewarding opportunity for a

IT Client Services – Help Desk Analyst!

(Up to 5 months Temporary Full-Time)

Level: Entry Level

The community values a high quality of life and promotes a clean, green, beautiful and healthy community that provides economic opportunity, respects diversity and provides affordable and safe neighborhoods that are accessible to all.

Thunder Bay is a vibrant city and is the region's commercial, administrative, and medical hub. From trees to transportation to the new frontier for research, health and life sciences, the community stands for hard work and innovation. The City by the Bay is home to 38 elementary schools, three middle schools, eight secondary schools, two private schools, an adult education facility, a post-secondary college and a law school.

As a four-season outdoor paradise, Thunder Bay is the sunniest city in eastern Canada with an average of 2121 hours of bright sunshine each year. It is also one of the most dynamic "Cultural Capitals of Canada". Residents and visitors of Thunder Bay enjoy the harmony of a city rich in wide-open green spaces, parks and wilderness - and a major centre for visual and performing arts, and culture.

If you truly enjoy the advantages of work life balance that a smaller city provides in a large organizational setting, then come join us and if you already live here, we can’t wait for you to join our team!

IT Client Services - Help Desk Analyst

The Opportunity

Reporting to the Manager, you will be responsible for providing client support relating to Corporate information systems. Your key responsibilities will include ownership of client queries regarding Corporate-supported software and computing platforms, continual professional and courteous communication, Corporate backups, standard software installations, asset management, and Corporate IT training.

Ideal Candidate

The ideal candidate will have the following:

• Degree or diploma in computer science, software engineering, or information systems; or
• Equivalent combination of education and experience.
• Knowledge of desktop software, business applications, and operating systems
• Superior ability to communicate effectively and concisely, both orally and in writing, with the ability to present ideas in a business and user-friendly language
• Strong understanding of organizational goals and objectives
• Superior ability to establish and maintain effective working relations with clients, co-workers, and business partners
• Highly self-motivated and directed
• Proven problem solving, analytical, and time managements skills
• Ability to prioritize and execute tasks in a high-pressure environment

For a detailed job description, click here.

Why Work for the City of Thunder Bay (CTB)?

When you work for the City of Thunder Bay, you are part of our team, and here you can:

• Experience your importance
• Unleash your potential
• Know your work matters
• Embrace diversity
• Make a difference
• Join a dedicated team, and
• Build community.

Learn more about the top reasons to work at the CTB: https://www.thunderbay.ca/en/city-hall/jobs.aspx

Great Tangible Benefits

As an employee with the Corporation, you will be in receipt of the following amazing benefits:

• Great competitive salary
• Fantastic employee family assistance program (EFAP)
• Great employee wellness program
• Supportive career progression opportunities
• Great corporate training & leadership development
• Great teamwork environment – have other professional & experienced staff to work with regularly
• Opportunity to provide meaningful work

Beautiful Thunder Bay

Learn why Thunder Bay is such great place to live and work: https://gotothunderbay.ca/why-thunder-bay/

General Information:

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.

ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

• Photos
• Any certificates that have photo identification
• Driver’s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.

ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866

The City of Thunder Bay is a place where art, culture and nature come together!

Watch this video to learn more about our City: