Desktop Support Analyst (Part time)

This role involves a combination of duties including troubleshooting hardware and software problems, managing incidents and service requests, and maintaining local IT infrastructure services.

Responsibilities:

• Engage with local users to provide day-to-day IT support, including handling chats and processing requests/tickets.
• Diagnose and troubleshoot hardware and software problems to ensure smooth operation.
• Dispatch requests/tickets to the appropriate Service Desk and liaise with 2nd and 3rd level support teams.
• Take part in problem management and knowledge management to improve overall service delivery.
• Assist with the replacement of hardware and the installation of new software on client PCs.
• Manage local IT infrastructure services, including the maintenance of physical infrastructure, telephony services, and conference rooms.
• Monitor and manage customer credit applications, ensuring they are processed accurately and efficiently.
• Keep an accurate record of customer credit details and update information as necessary.
• Resolve customer inquiries in a timely and professional manner.
• Monitor customer accounts and take appropriate action when necessary.

The role requires a high focus on local end-user satisfaction and a strong understanding of various technical areas including Windows 10, network components, Office365, PC build, and mobile devices (iOS). Proficiency in MS Office 365, MS Windows 10, and PC Desktop - Workstation is essential.