Business receptionist

Overview

Languages

English

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

• Office building

Responsibilities

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Order office supplies
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Arrange teleconferences
• Calculate billing charges
• Monitor mobile radio or telephone
• Provide directory assistance
• Provide emergency services
• Relay service to persons with disabilities
• Perform data entry
• Provide customer service
• Perform basic bookkeeping tasks
• Address customers' complaints or concerns
• Serve food and beverages
• Set and clear tables in dining cars
• Receive and deliver items and messages for guests
• Provide, arrange for, or refer guests to valet parking services
• Provide information regarding features of rooms, service of hotel and points of interest
• Maintain luggage storage area
• Handle luggage for hotel guests
• Escort incoming guests to their rooms
• Convey travellers luggage by hand or hand truck
• Attend to baggage problems
• Attend to group arrivals and departures
• Assist passengers as required
• Arrange for ground transportation
• Assist clients/guests with special needs
• Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms
• Assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions
• Assist with installation of audiovisual equipment and help in resolving problems during use
• Perform minor repairs on installations and routine maintenance of audiovisual equipment

Experience and specialization

• MS Office
• MS Excel
• MS PowerPoint
• MS Word
• MS Windows

Additional information

• Criminal record check

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Physically demanding
• Standing for extended periods
• Walking
• Large workload

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management
• Maturity
• Initiative
• Client focus

Benefits

• Dental plan
• Health care plan
• Vision care benefits