[ref. d08705702] Graduate - Service Operations
Overview:
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
As Graduate Service Operations, you will be part of SITA Command Centre Managed Infrastructure Platform Services team (SCC MIPS), ensuring all our customers’ (Airports, Airlines and their customers) day to day operations run smoothly, while ensuring Systems and Products are properly configured and maintained following standard working processes and procedures.
WHAT YOU WILL DO- Provide Service & Infrastructure Operations support to internal and external customers.
- Carry out proactive fault monitoring and incident management and co-ordinate the resolution with the appropriate resolver groups.
- Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
- Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with the operations guidelines and instructions where provided.
- Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
Qualifications:
ABOUT YOUR SKILLS- Skilled in installing and configuring end-user applications and software.
- Capable of analyzing, concluding, and solving complex customer problems.
- Effective at building relationships with peers and management.
- Strong customer service skills, proactive attitude, and ownership mentality.
- Ability to work in a team and handle rotating shifts.
- Effective written and interpersonal communication skills.
WHAT WE OFFER
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs).⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.