Customer Service Representative

apartmentRobert Half placeOttawa calendar_month 

Our client is seeking a Customer Service Representative to become an integral part of their team located in Ottawa, Ontario. The role offers a short term contract employment opportunity in the industry. As a Customer Service Representative, you will undertake a variety of tasks such as data entry, email correspondence, and schedule appointments while ensuring a high level of customer service.

Responsibilities:

  • Respond to customer inquiries and provide information on our services.
  • Ensure accurate and efficient entry of customer orders.
  • Manage inbound and outbound calls in a timely manner.
  • Maintain and update customer records in Microsoft Excel and Word.
  • Provide assistance at the registration desk.
  • Monitor customer accounts and take appropriate actions based on account activity.
  • Maintain a keen understanding of the topics that interest our customers.
  • Assist in setting up and taking down event materials.
  • Ensure that all staff, including yourself, are well catered for during breakfast and lunch.
  • Attend sessions of interest when not occupied with other tasks.
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