Service Receptionist (Merlin Ford Lincoln)

Job Description:

Are you a people-person with a knack for organization and a passion for providing exceptional customer service? Look no further – Go Auto is on the hunt for a dynamic individual to join our team as a Service Appointment Coordinator!

Responsibilities:

• Master of Appointments: Efficiently schedule appointments, confirmations, and updates with a touch of knowledge and flair.
• Guest Experience Guru: Make every service visit a unique and extraordinary experience for our guests. Your friendly and courteous greeting sets the tone!
• Recall and Reminder Rockstar: Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
• Communication Connoisseur: Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
• Proactive Planner: Review and coordinate appointments with the parts department, making sure everything is in place for a seamless service experience.
• Cash Handling Champion: Collect and process payments, following dealership guidelines with precision.
• Feedback Aficionado: Follow up with guests, request feedback, and discuss surveys within 24 hours. Your attention to detail ensures continuous improvement.

Qualifications:

• Customer service experience with a passion for creating positive experiences.
• Excellent communication skills, both written and verbal.
• Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
• Tech-savvy

Perks:

• Learn and Grow - We're committed to your growth and development. We will ensure you receive all the training you need as well as access to our library of courses in the Go Auto U.
• Climb the Ladder - With our promote-from-within culture, you'll have ample opportunities to grow along your chosen career path?
• Positive Team Environment - Join a vibrant team of like-minded individuals who share your passion and drive. We foster a positive and collaborative work environment where everyone supports and uplifts each other. Together, we celebrate victories, overcome challenges, and create lasting friendships.
• Giving Back Feels Great - We're all about making a positive impact. Every year, we donate to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
• Find Your Life-Changing Career - We don't just offer jobs; we build lifelong careers. During your interview, ask us about our inspiring success stories of career growth within Go Auto.

Don't settle for just a job—join us at Go Auto and build a career you'll love. Shift into gear and apply today!