Program Manager, Risk Management, AbeBooks Customer Operations and Success
Amazon Victoria
The AbeBooks Customer Operations and Success (COS) team is seeking a skilled Risk Management Program Manager to own critical trust and compliance programs. The role focuses on protecting and enhancing our global customer base through customer advocacy, analytical insight, and strategic program management.
The ability to effectively manage your time, influence stakeholders, build consensus around roadmaps, and drive implementation at scale is essential. This work includes developing project plans, facilitating productive meetings, delivering clear communications, and reporting on progress and results.
- Bachelor's degree or equivalent
This position requires a highly analytical self-starter to drive significant impact through data-driven strategic decision-making and program implementation. As a structured thinker and strong collaborator, you will partner closely with cross-functional stakeholders across program management, product, tech, legal, and operations teams.
With a strong focus on customer experience, you will manage multiple competing priorities in a fast-paced, innovative environment, continuously seeking ways to improve processes and better serve our global community. You’ll excel at breaking down complex, ambiguous problems into simple, actionable solutions with a keen sense of urgency.The ability to effectively manage your time, influence stakeholders, build consensus around roadmaps, and drive implementation at scale is essential. This work includes developing project plans, facilitating productive meetings, delivering clear communications, and reporting on progress and results.
You'll need to balance structured planning with the ability to be scrappy and move quickly when situations demand it. Bring your analytical mindset, collaborative approach, and exemplary communication skills to build trusted relationships across all levels of the organization.
Key job responsibilities- Own and execute customer trust and compliance programs
- Transform complex regulatory requirements into clear business requirements and scalable solutions
- Analyze program data using SQL, Excel, and visualization tools to monitor performance, investigate trends, and develop insights
- Build and maintain reports and dashboards to track key metrics and deliver business reviews
- Partner with product and tech teams to scope and implement trust-building features
- Drive program adoption through stakeholder engagement and clear communication
- Manage multiple high-impact initiatives while maintaining strong attention to detail
A day in the life
A typical day may involve:- Diving deep into data to uncover trends, pain points, and opportunities
- Developing and implementing new compliance and abuse monitoring and prevention solutions
- Facilitating working sessions with stakeholders to align on requirements and implementation plans
- Reviewing program metrics and developing optimization strategies
- Preparing updates on program progress and performance to present to senior leadership
- Regularly reviewing the program roadmap and goals with stakeholders and leadership
- Supporting and resolving complex customer trust, compliance, and regulatory escalations
About the team
AbeBooks, an Amazon company, is a global online marketplace for books, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers. AbeBooks’ mission is to enable people to discover and own the books they love by bringing together the broadest selection of physical books anywhere.- Bachelor's degree or equivalent
- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Experience developing program strategies and plans, driving execution, and influencing senior stakeholders experience
- Advanced proficiency in SQL, Excel, and data visualization tools (e.g. Tableau)
- Speak, write, and read fluently in English- Master's degree
- Experience in trust and safety, risk management, or regulatory compliance programs
- Knowledge of relevant regulations (e.g., GDPR, CCPA, EPR, DAC7, 6050W)
- Strong understanding of e-commerce and online marketplace operations
- Experience with programming languages like Python
- Additional language skills (German, French, Italian, or Spanish)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary for this position ranges from $69,700/year up to $116,400/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.Applicants should apply via our internal or external career site.
CARPENTER ENTERPRISES (B.C.) INCVictoria
Overview
Languages
English
Education
• Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Victoria
alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.
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