[ref. n5321601] Intermediate Bilingual IT Desktop support to resolve system maintenance, hardware upgrades, and installation and support of business applications - 7480

1. month contract , Onsite Greater Montreal Area.

Responsibilities:

• Knowledge of Production applications an asset (iNews, PRX, Harris systems)
• Knowledge of Sales applications an asset (Wide Orbit, Radius, ATC)
• Answer phone support requests via Avaya One X softphone
• Support people who come to the IT room for help with their PC
• Manage assigned tickets in a timely fashion
• Assume responsibility for tasks assigned to them and ensures proper technical solutions have been applied
• Prepare computers for new employees or special projects
• Participate in system maintenance, upgrades, etc
• Install / upgrade business applications
• Support remote access (Citrix, VPN, WAN) to business applications
• Support common Desktop applications issues including Office 365, Web browsers
• Support Desktop OS issues (Windows 10/11)
• Support corporate email on mobile devices (InTune)
• Create and update technical documents for knowledge database

Must-Haves:

• 2+ years of IT Helpdesk experience
• Experience using SCCM (remote control console)
• Experience with Active Directory
• Excellent communications skills in English and French.

Nice-to-Haves:

• Knowledge of network technologies (TCP/IP VPN, DHC)
• Experience with Avaya One X or other call center phone system
• Experience with ServiceNow or other ticketing system

Apply