[ref. c07916520] Ottawa - Customer service agent

Overview

Languages

Bilingual

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

• School or educational institution/establishment

Responsibilities

• Evaluate communication strategies and programs
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Gather, research and prepare communications material
• Answer inquiries and provide information to customers
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Explain procedures, risks and benefits to clients

Additional information

• Vulnerable sector check

• Attention to detail
• Fast-paced environment
• Work under pressure
• Repetitive tasks

• Cellular phone
• Computer

• Punctuality
• Efficient interpersonal skills
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Judgement
• Dependability