Tool Service Technician - Laval
The role of Service Technician is to maintain quality of service in the repair of Hilti equipment by timely and efficient repairs and providing best-in-class customer service. This position contributes to the overall financial success of the company by controlling cost of goods sold (COGS), process improvement, and cost containment throughout the repair process.
Additionally, the Service Technician I is responsible for maximizing productivity within Repair Operations (RO) while delivering high-quality, timely repairs of Hilti tools, and enhancing the value-added image associated with owning Hilti tools.
What does the role involve?- Maintain and enhance technical knowledge and skills through continuous professional development by studying and reviewing on-line repair manuals, schematics, and technical files
- Perform high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems
- Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti tools
- Conduct final functional and safety testing after every repair to ensure customer safety
- Maintain adequate parts inventory by accurate picking of spare parts, identifying and increasing inadequate safety stock levels, through continuous inventory tracking
- Assist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and/or sales personnel
- Assist with benchmarking repairs, reducing cost of goods sold, and standardizing repairs throughout the repair network, by traveling and participating in Tool Repair Workbench Summits
- Provide data and information to Hilti quality and product managers that are used to identify potential improvements to the overall quality and safety of Hilti tools
- Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner
- Follow company policies, procedures, and rules
- Follow Hilti’s core values of Teamwork, Integrity, Commitment, and Courage
- Additional duties as assigned
- High School Diploma/GED or equivalent experience required
- Experience in mechanical or electrical repairs
- Experience using Windows Applications preferred
- Strong communication and interpersonal skills
- Must possess good attention to detail and have the ability to meet deadlines
- Ability to learn quickly and operate effectively in a rapidly changing environment
- Must be customer service oriented and be able to work in a team environment
/ We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background
What do we offer?In addition to a competitive base salary, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RRSP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
/- High School Diploma/GED or equivalent experience required
- Experience in mechanical or electrical repairs
- Experience using Windows Applications preferred
- Strong communication and interpersonal skills
- Must possess good attention to detail and have the ability to meet deadlines
- Ability to learn quickly and operate effectively in a rapidly changing environment
- Must be customer service oriented and be able to work in a team environment
In addition to a competitive base salary, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RRSP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.