IT Support Specialist
This is an onsite position, and you will be in the office everyday in Downtown Toronto.
In this role, you will be joining a global professional services firm and will work in their office in Downtown Toronto.
If you have at least 1 year of experience with IT support and working with Office 365, we encourage you to apply!
You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office. You will support Windows servers and Office 365, and support with Tier 1 - Tier 2 issues.
What you will do and how you will make an impact …
[-] You will provide user support for Office 365 and Windows products. The majority of users are non-technical, so user training may be a big part of your role at times.
[-] You will provide support for Tier 1 - Tier 2 issues. You will troubleshoot hardware and software issues, and some networking issues. For example, issues with Wi-Fi, printers, passwords and access, and more. You will escalate issues when needed.
[-] You will document processes and issues and manage their inventory.
[-] You will onboard and offboard users and manage user accounts and access.
Why we are excited about you …
[-] You are an excellent communicator and have experience working with non-technical users.
[-] You are proactive and curious, and can provide recommendations about future projects and different ways to enhance their IT operations.
[-] You are an IT generalist and enjoy having a variety of work and responsibilities.