IT Support Specialist

This is an onsite position, and you will be in the office everyday in Downtown Toronto.

In this role, you will be joining a global professional services firm and will work in their office in Downtown Toronto.

If you have at least 1 year of experience with IT support and working with Office 365, we encourage you to apply!

You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office. You will support Windows servers and Office 365, and support with Tier 1 - Tier 2 issues.

What you will do and how you will make an impact …

[-] You will provide user support for Office 365 and Windows products. The majority of users are non-technical, so user training may be a big part of your role at times.

[-] You will provide support for Tier 1 - Tier 2 issues. You will troubleshoot hardware and software issues, and some networking issues. For example, issues with Wi-Fi, printers, passwords and access, and more. You will escalate issues when needed.

[-] You will document processes and issues and manage their inventory.

[-] You will onboard and offboard users and manage user accounts and access.

Why we are excited about you …

[-] You are an excellent communicator and have experience working with non-technical users.

[-] You are proactive and curious, and can provide recommendations about future projects and different ways to enhance their IT operations.

[-] You are an IT generalist and enjoy having a variety of work and responsibilities.