Lead, Program Manager

Job Summary:

The Lead Program Manager reports directly to the Director, Enterprise Solutions Delivery.

The Solutions Delivery team at Porter Airlines is leading technology and large corporate projects with a focus on ensuring scalable customer experience strategies and solutions. The Project Management team will work collaboratively with the business, technology and front-line teams to identify and document requirements for high-value, cross-functional projects.

If you thrive in a fast-paced environment and are interested in the opportunity to gain experience in a new industry and contribute to a positive and unique employee culture, we’d love to talk.

• You have mastered the project management processes within an Agile environment and are passionate about leading complex large scale projects and programs.
• You have experience leading and developing project managers through mentoring and career development support.
• You have strong verbal and written communication skills, and can coach others to effectively communicate at all corporate levels.
• You are strong at building and managing relationships across all levels and areas of the business.
• You are detail oriented, organized, analytical and possess a strong business acumen.
• You are not a technology specialist but are comfortable managing technology engagements and working with the technology teams.
• You thrive in a changing environment and are comfortable championing initiatives that provide fundamental change to the business.
• You love solving problems and thrive under pressure.
• You have a proven track record of learning different industries and businesses.
• You go beyond what is asked and constantly challenge yourself.

Duties & Responsibilities:

• Manage large company-wide programs to ensure initiatives are delivered on time, on budget and according to stakeholder expectation.
• Lead a team of 1 to 4 project managers in working with cross-functional teams to implement projects and programs throughout the organization.
• Develop and own the portfolio roadmap, working closely with the project managers and technology and digital leaders to ensure resource availability and manage constraints.
• Provide thoughtful feedback, guidance, support, and encouragement to the project managers to implement projects and work through roadblocks.
• Chairs portfolio & program level updates to review progress with key team members and executives.
• Support the annual corporate planning & prioritization and monthly project intake processes.
• Support the implementation of project management best practices by maintaining project artifacts, archives and toolsets to be used within the Solutions Delivery team and throughout the organization.
• Participate in recruiting and hiring of project managers.
• Promote a culture of innovation and teamwork.
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural Competencies:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

• Minimum 10 years professional experience working as a project manager.
• Minimum 3 years leading, coaching and/or mentoring project managers.
• Experience in consulting, aviation or travel is an asset.
• A bachelor’s degree is required; however a master’s degree is an asset.
• Ability to provide cross-functional leadership for multiple high-profile technology and business initiatives at one time and the ability to provide steady leadership and mentorship to team members in a fast-paced, ever-changing, deadline-driven environment.
• Must have excellent writing, speaking and presentation skills.
• Must be highly proactive, have extensive program-solving abilities and possess critical and strategic thinking skills.
• Ability to cope with stress and resilience to work across a number of projects with a variety of team members and balance own workload.

Company Description:

Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.