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Our IHOP Restaurant in Niagara Falls, Ontario is currently seeking highly enthusiastic candidates to fulfil the General Manager position. As a team member at IHOP Canada, you will work on a variety of stations in a fast-paced environment.

Responsibilities:

• Manage daily operations, encompassing food safety, preparation, and overall restaurant management, in alignment with IHOP's established protocols.
• Uphold cost control measures by monitoring portion control, minimising wastage, and upholding standards of food preparation and presentation.
• Establish, enforce, and adhere to sanitation standards and procedures, ensuring a safe and healthy environment for both guests and staff, while staying compliant with legal regulations.
• Demonstrate effective conflict resolution skills by promptly and adeptly addressing and resolving guest complaints to ensure customer satisfaction.
• Lead by example in delivering superior service, setting the bar for exceptional customer interactions, and consistently exceeding guest expectations.
• Oversee all aspects of employee management, including recruitment, training, scheduling, coaching, and performance management, aligned with company guidelines.
• Drive positive and sustainable sales growth, surpassing company objectives across all profit and loss categories.
• Create a positive work atmosphere by providing regular and constructive feedback to team members, fostering their professional growth within the organisation.
• Conduct thorough galley line checks throughout shifts, ensuring adherence to precise standards for weights, temperatures, cleanliness, and organisational guidelines.
• Play a pivotal role in the selection and on-boarding of new employees, conducting comprehensive orientations to ensure a seamless integration into the IHOP team.
• Maintain accurate and timely completion of all essential reports and paperwork, demonstrating meticulous attention to detail.
• Ensure flawless execution of food production, following prescribed company recipes and preparation checklists, guaranteeing consistently exceptional culinary offerings.
• Prioritise the safety of both staff and guests, proactively mitigating potential risks and creating a secure environment through effective protocols.

Job Requirements:

• 3-5 Years full-service restaurant experience.
• Leadership and customer service skills, as well as the ability to work in a fast-paced environment.
• Ability to work flexible hours, including nights, weekends, and Holidays.
• Excellent interpersonal communication, organisation, and problem-solving skills.
• Knowledge of industry standards on food storage and handling techniques is highly desirable.
• Ability to maintain a professional and courteous demeanour during stressful and/or busy times.
• We appreciate all the candidates for applying. However, only the candidates selected will be contacted for the interview.

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Experience:

• Restaurant management: 2 years (preferred)

Expected start date: 2024-09-16