Bilingual Claims & Risk Management Coordinator

Reports To: Manager, Risk and Insurance (based at 11 Church Street, Toronto)

Summary: The Bilingual Claims & Risk Management Coordinator will have responsibility for supporting CAPREIT’s Insurance Risk Management programs with a focus on claims administration and tenant insurance management.

Responsibilities:

• Monitors and actions incident reports/claims on internal claims system
• Reviews, records and marks incident reports for action by the third-party claims administrator
• Manages liability claims through CAPREIT’s third Party claims administrator and monitors claims to ensure timely and appropriate closure
• Manages claims workflows and information on internal claims system
• Coordinates movement of information between site operations, our insurers, and counsel
• Coordinates communication on property claims between site operations, and insurance company, providing support to operations in presenting claims to insurer
• Reviews invoicing from TPA, obtains approval to process and updates into monthly claims data.
• Monitors for receipt of subrogation claim payments
• Assists with the preparation monthly loss reports for CAPREIT.

• Tracks all incoming tenant insurance as well as cancellation notifications
• Works closely with Insurance Analyst to educate site staff and tenants on the importance of tenant insurance
• Reports to OM’s on participation rates in their portfolios
• Manages the tenant insurance function on the resident portal, once rolled out

Qualifications:

• 1-2 years of property/casualty claims experience
• Insurance or risk management related courses (CIP/CRM) completed or in process preferred
• Ability and comfort to review insurance and contractual documents (insurance certificates, policy documents, contracts, etc.)
• Flexibility – CAPREIT is a very active organization – need to multitask, self-regulate and prioritize
• Ability to work independently
• Ability to work in team environments and with remote team members
• Excellent written and oral communication.
• Must be bilingual in French and English as this team is based in Toronto.