Manager - recruitment & learning development

Overview:

From the brand that rocks the world, a career that rocks yours! We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region.

Responsibilities:

The incumbent in this position is responsible for managing all aspects of Human Resources, assuring the recruitment, hiring and onboarding of a viable workforce for Hard Rock Ottawa. Oversees the employee and labor relations for the property and ensures that team members' services and programs are properly maintained, such as recordkeeping, team member discount, and suggestion programs; works closely with Learning & Development in the facilitation of team member Induction.

Essential job functions include but are not limited to:

• Creates an atmosphere that induces guests to make Hard Rock Ottawa their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Hires, trains, schedules, evaluates, and manages staff to ensure that team members receive adequate guidance, resources, and information to perform work responsibilities and achieve established objectives.
• Utilizes their leadership experience to direct the activities of the Casino’s Human Resources Business Partners. Provides guidance and assistance in dealing with complex employee relations and policy issues.
• Advises management and union officials in development, application, and interpretation of labor relations policies and practices according to policy.
• Assists in union avoidance campaigns and coordinates with managers to develop a proactive approach in responding to team member relations issues and recommends the appropriate intervention.
• Establishes and maintains department objectives, standards, procedures, and budget to ensure the proper management of department.
• Develops employment programs including job fairs, destination recruitment, and walk-in applications to facilitate the achievement of adequate level and quality staffing goals; responsible for professional recruiting.
• Develops and administers interviewing, screening, and hiring practices and standards to ensure the quality of employment offers.
• Travels to recruiting destinations with staff and conducts interviews in order to lead to the achievement of extending offers to and hiring targeted number of qualified applicants.
• Interprets federal and state employment laws (EEOC) and company policies to ensure consistent application and staff compliance.
• Thorough understanding of all up to date state and federal employment laws; acts as information point person for the Human Resources department.
• Oversees recruitment, phone screens, interviews, and unemployment claims, as well as the separation process.
• Attend and participate in meetings, completing follow-up as assigned.

• Partners with management to gain knowledge of work situations requiring training employees to better understand changes in policies, procedures, regulations and technologies.
• Applies leadership, management and business skills to the training function.
• Coaches and counsels training staff to improve facilitation skills, training methodologies and personal development.
• Ensures learning objectives, strategies and outcomes are aligned with the company’s business needs.
• Recommends and implements solutions to improve property and team member performance.
• Coaches management and team members in new learning strategies and processes.
• Develops strong relationships with all business functions and determines training and development needs consistent with business objectives.
• Develops and monitors a strategic training plan; develops and implements training programs to meet immediate demands of the property.
• Uses performance analysis and needs assessments to identify areas for team member improvement. Conducts surveys, roundtables and other forums to analyze training needs. Works toward building Bench Strength at all levels of the property.
• Tracks, measures and monitors the completion and effectiveness of training and development programs. Uses appropriate metrics/resources, (surveys, questionnaires, roundtables, forums), to track results. Prepares reports for management.
• Applies instructional curriculum design principles and practices to training projects.
• Uses and encourages the use of technology, including e- learning, to enhance the training function.
• Prepares training guides and teaching outlines and determines instructional methods for group instruction, seminars and workshops.
• Ensures the appropriate facilitation of all training programs to include New Team Member Orientation, Guest Service Training, Management and Leadership curriculum, Compliance Training and other operational training as requested.
• Design, plan and implement training programs, policies and procedures to include developing or selecting teaching aids, such as multimedia visual aids, computer tutorials, handbooks, etc.
• Formulates teaching outline and determines instructional methods for specific needs such as individual training, group instruction, lectures, demonstrations and workshops.
• Observes trainers to measure progress and effectiveness of training.
• Perform work regularly and predictably.
• Attend seminars when needed.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree or equivalent required along with at least five (5) years Human Resources management experience.
• Previous gaming/hospitality experience strongly preferred. HR certification strongly preferred.
• Minimum of 3 years progressive Recruitment & Learning and Development experience.
• Experience dealing with significant organizational culture change.
• Bilingual (French/English) is considered an asset.
• Excellent computer skills required, to include MS Office (Word, Excel and Outlook) and HRIS.
• Enthusiastic leadership skills, as well as excellent written, oral communication and platform presentation skills are required.
• Must have the ability to create and foster organization change and be a strategic business partner with management and think objectively.
• Ability to prioritize work, to establish and maintain effective working relationships with all levels of staff, to work independently and to maintain confidentiality.
• Ability to analyze situations and to recommend and communicate effectively with others utilizing listening, writing and speaking skills.
• Ability to exercise judgment and discretion in applying and interpreting a variety of human resources and departmental policies and procedures, to establish and maintain effective working relationships, and the ability to work independently.
• Confidence, credibility and presence in front of individuals, small and large groups so when you lead they will follow.

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Additional Details:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.