Director of Credit & Collections
We are offering an exciting opportunity in the waste management industry based in Vaughan, Ontario. The role involves leading the accounts receivable department as the Director of Credit & Collections. The position plays a significant role in supporting the financial stability and growth of our organization by ensuring an efficient collection of outstanding receivables and managing customer credit risk.
Accounts Receivable
o Plan, evaluate, implement and continuously improve Credit; Collections functions to enhance efficiency, build out standard best in class processes;o Monitor AR aging reports and take proactive measures to reduce overdue balances.
o Work closely with the internal stakeholders to resolve any discrepancies related to billing and cash application issues;o Prepare regular reports on AR, credit, and collections performance for senior management
o Collaborate and address with the sales; customer service teams to resolve disputes in a timely and professional manner; and ensure customer satisfaction.
Financial Management
o Apply strong financial acumen to analyze trends and provide insights to senior management to support strategic decision-making;o Create standard reports with commentary for both internal and external users;
o Prepare and present monthly reporting to Senior Management on the status of Accounts Receivable and bad debts;
o Ensure all activities and processes are compliant with internal control requirements and prescribed accounting policies;o Perform monthly analysis on KPI metrics to ensure targets are being met and adjust targets and goals as required from time-to-time;
Compliance and Continuous Improvement:
o Ensure compliance with company policies, industry regulations, and legal requirements.
o Continuously review and improve AR, credit, and collections processes to enhance efficiency and effectiveness.
Relationship Management
o Build positive relationships and demonstrate commitment and effort and a “take charge” attitude while working collaboratively;o Collaborate with various stakeholders including General Managers, AVPs, RVPs to formulate specific collection objectives across the portfolio;
o Manage relationships with 3rd party service providers (banking service, lockbox, payment processors etc.)
People Management
o Lead, mentor, manage and develop the team, providing guidance, training, and support;o Set performance goals, conduct regular performance evaluations, and provide ongoing training and development;
o Work with direct reports to help set professional development and team goals.