Toronto - Training Specialist III
Position Description :
The Training & Development Specialist designs and facilitates training programs, including classroom, in-vehicle, online, self-study and on-the-job, as well as Leadership Development, Train the Trainer, New Employee Orientation, Core-Competency, computer learning and other job-specific training.They will ensure the strategic direction of the organization is met as it relates to providing opportunities for a well-trained workforce that can deliver essential services to the organization.
Qualifications :
KEY RESPONSIBILITIES:
- Design, develop and present robust learning programs, instructional material, facilitator and participant guides, presentations, handouts, class exercises, assessment tools and training programs to employees.
- Develop assessments and gap analysis to determine training needs and measure progress and evaluate effectiveness of training.
- Serve as Subject Matter Expert (SME) and/or work with teams to ensure course content is relevant and functional, while updating and revising course content and teaching methodology.
- Measure and ensure effectiveness of training programs by conducting on-going needs assessments to identify performance and organizational learning needs to meet changing requirements.
- Research, recommend and implement appropriate learning platforms, methodologies and innovative learning tools that support the learning needs of a diverse workforce.
- Use e-learning and Internet based training and other technology to fullest extent.
- Stay abreast of industry and technical developments by attending educational workshops, cultivating personal networks and reading professional publications.
- Understand and stay current with company processes and department operations.
- Develop and maintain strong relationships with managers and employees.
- Maintain accurate records, including corporate training calendar, class schedules, notes and archived files.
- Facilitate and assist with department / organization conferences as well as corporate programs related to on-boarding and employee orientation.
- Complete skill assessment, criminal background check and other on-boarding requirements.
- Set up and take down training equipment and prepare classroom physical setup.
- Perform department administrative duties, order and organize training supplies.
- Conduct training and participate in events at facilities across the province—involves regular travel, including overnight and extensive travel to outlying locations
- Perform other duties as assigned that would lead to successful operation of department, team and/or organization’s mission or other tasks as assigned by management, including but not limited to, special projects
- Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
- Promote a safe, healthy and sustainable working environment at a DriveTest Centre including off-site training locations.
- Comply with Serco Canada Inc. policies and procedures.
- Flexible with schedules and able to travel long distances with overnight stays
JOB REQUIREMENTS:
EDUCATION /CERTIFICATIONS:
- GED or high school diploma as a minimum.
- College or University diploma/degree in communications/adult education an asset.
- Recognized certification in Adult Education principles or the ability to obtain certification.
- Must hold a valid Ontario Class G driver’s licence with an excellent driving record – ABMZ licence an asset
- IDEC certification as Driver Examiner an asset
- Ability to conduct G1, G2, M1, M2, and Commercial Class with/without Air Brake testing an asset
- Knowledge of training methodology (ie. e-learning, web-based self-paced, classroom, in-vehicle and on-the-job training) typically acquired through a minimum of 3 years’ experience in a position of similar responsibility.
- Experience as In-Vehicle Trainer an Asset (preferred to also have experience with Commercial Vehicles).
- Customer Service Agent experience and training an asset.
- Proficient with all Microsoft products and ability to understand and interpret complex policies.
- Knowledge of core training curriculums and ability to apply policy changes to update core training curriculums.
- Knowledge of Learning Management Systems (LMS) an asset.
- Knowledge of Competency Assessments.
SKILLS/COMPETENCIES
(Interpersonal Communication, Financial, Managerial, Problem solving):
- Advanced computer skills (Word, PowerPoint, Excel) and modern office procedures, methods, computer and audio-visual equipment.
- Proficient in English, spelling, grammar and punctuation; basic math.
- Effective report preparation.
- Interact effectively with people from varied backgrounds, cultures and abilities; excellent interpersonal, written and oral communication skills.
- Work independently and with a team.
- Highly skilled at coaching, facilitating, presenting and leading training / learning committees or project teams.
- Manage time effectively: plan, organize, and coordinate work assignments.
- Able to work flexible hours, at hectic pace with irregular short deadlines and critical or unusual situations.
- Analyze, solve problems, make decisions and work without direct supervision.
- Maintain confidentiality and act with discretion.
- Strong influencing, negotiating and conflict resolution skills.
- Knowledge and understanding of driving and assessment - Theory of driving behaviour, hazard perception and accidence avoidance. Driving test policies and standards, requirements of the driving test.
Assessment skills - Ability to observe accurately, monitor and evaluate overall candidate performance. Foresee, correct and comprehensive recognition of dangerous situations. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.
Quality of service - Ability to establish and communicate what the candidate can expect during the test. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates.Ability to provide clear feedback about test results.
Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.
Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.
Decisiveness - The ability to make difficult decisions in a timely manner.
Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
Personal credibility - To be responsible, reliable, and trustworthy.
MENTAL AND PHYSICAL EFFORT:
- Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
- Physical: Activities are moderate intensity, 2- 4 hrs/day
WORKING CONDITIONS:
- Some exposure to disagreeable elements
- Minor risk of injury, harm, or illness
- Weather related and vehicle exposure
Company Overview :
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers.Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here.
Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1.Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application.Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee.If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.