Ottawa - Customer Service Representative

The Bemac Collision Group has an opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. The Customer Service Representative is responsible for securing revenue by verifying and posting receipts/invoices and supporting administrative duties.

• Maintains records by filing invoices, debits, and credits.
• Have customers sign authorization forms, verify contact information, and collect keys upon vehicle drop off.
• Accept payments from customers regarding customer pay and deductibles.
• Protects the organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities.
• Primary phone receiver, should be answering 90% of incoming calls.
• Post and file parts (vendor) invoices.
• Book Rentals for Customers.
• Contact customers for repair updates as needed.

• Ability to calculate, post, and manage accounting figures in a timely manner
• Proficient data entry skills along with a knack for numbers
• Experience with operating spreadsheets
• Proficiency in English/French and in MS Office (Primarily word and excel)
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Bilingual French/English is mandatory for this position

• Extended Health and Dental Benefits
• RRSP match program
• Training and certification opportunities