Field Service Specialist
Overview:
We're looking for an Office Systems Specialist to join our team!
Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.
As an Office Systems Specialist, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.
Nous recherchons un Technicien en route- Associe de systemes de bureau pour rejoindre notre equipe!
Ouvert et honnete. Axe sur le client. Innovant. Passionne. Inclusif & Collaboratif. Responsable.
Le technicien assure la maintenance et la reparation des produits multifonctions et resoudre les problemes de numerisation/impression des clients tout en maintenant des relations efficaces avec les clients et le service commercial.
Responsibilities:
What you'll do here:
- Maintain and repair MFPs and resolve customer printing issues
- Perform on-site service of MFPs
- Maintain effective relationships with customers and sales
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies
- 5% - Lead referrals and product promotion to existing customers
- 95% - break-fix and customer support
- Understands territory parts budget and inventory control
- Must follow the policies and procedures set forth by KMBS
- Perform other relevant duties as assigned by management
Ce que vous ferez ici:
- Maintenance et reparation des produits multifonctions et resolution des problemes d'impression des clients.
- Effectuer un service sur site des produits multifonctions.
- Maintenir des relations efficaces avec les clients et les ventes.
- Maintenir les pieces et la gestion des appels ainsi que des dossiers precis pour atteindre les objectifs KPI.
- Responsabilite d'apprendre de nouvelles technologies.
- 5 % - References et promotion de produits aupres des clients existants
- 95 % - depannage et support client
- Comprend le budget des pieces du territoire et le controle des stocks.
- Doit suivre les politiques et procedures etablies par KMBS.
- Effectuer d'autres taches pertinentes assignees par la direction.
Qualifications:
- High School or equivalent
- CompTIA A+ Certification
- CompTIA Net+ Certification
- CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification
- Diplome d'études secondaires ou equivalent.
- Certification CompTIA A+
- CompTIA Net+ Certification
- Certification CDIA+ CompTIA, Microsoft MCP ou certification MCITP
What you bring to the table:
- 0-2 years technical/repair of electronics or software equipment
- Knowledge of basic Microsoft OS printing and common network concepts
- Basic awareness of common solutions
- Low to mid end office systems certifications
- Basic Color theory
- Good verbal and written
- Operates independently, requires assistance from time to time
- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
- Travelling within Canada and the US is a requirement
- Candidate must provide & maintain valid travel documents at own expense
- Own vehicle and possess valid insurance with appropriate coverage and a valid driver's license in good standing
- Standby and afterhours work may be required
- Training may require afterhours travel and stay overs including weekends
- Perform other relevant duties as assigned by management
- Required to achieve Associate Level Certification
- Travel within assigned territory, some out of territory work
Ce que vous apportez:
- 0-2 ans d'experience technique/reparation d'equipements electroniques ou logiciels.
- Connaissance de base de l'impression sous Microsoft OS et des concepts reseau courants.
- Conscience de base des solutions courantes.
- Certifications de systemes de bureau de bas a moyen de gamme.
- Notions de base sur la theorie des couleurs.
- Bonnes competences verbales et ecrites.
- Travaille de manière independante, necessite de l'aide de temps en temps.
- Doit être positif, ouvert, autonome et engage a developper et maintenir de solides relations avec les clients.
- Les deplacements au Canada et aux etats-Unis sont requis.
- Le candidat doit fournir et maintenir des documents de voyage valides a ses frais.
- Vehicule personnel et possession d'une assurance valide avec une couverture appropriee et un permis de conduire valide en bon etat.
- Possibilité de travail de garde et en dehors des heures normales de travail.
- La formation peut necessiter des deplacements apres les heures de travail et des sejours, y compris les week-ends.
- Doit obtenir la certification de niveau associe.
- Voyage dans le territoire assigne, certains travaux hors territoire.
About Us:
Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace.The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions.
Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list.
The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list.
Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement:
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.