Managing Director, Head of Business Process and Digital Transformation, RBC Capital Markets Business & Client Services

Job Summary

What is the opportunity?

The Head of Business Process and Digital Transformation is a senior leadership position responsible for leading the continued innovation and transformation of the Business & Client Services (Operations) environment. This individual leads internal and external teams through the strategic design, execution, and delivery of innovative digital solutions that advance technology solutions, impact process flows and improves client experiences.

Job Description

Managing Director, Head of Business Process and Digital Transformation, RBC Capital Markets Business & Client Services (Operations)

This role will oversee end-to-end program and project execution to ensure seamless implementation of cutting-edge technologies, optimize operational processes, and drive value creation while maintaining regulatory compliance and enhancing the client experience.

The role demands a visionary leader capable of aligning business goals with technological advancements and operational excellence while collaborating with stakeholders from across RBC to be successful.

1. Strategic Leadership and Vision

• Establish a long-term vision for leveraging technology to enhance operational performance, business agility, and client experience.
• Develop and articulate a strategic roadmap for digital transformation aligned with business objectives and market trends.
• Develop and execute business enablement strategies to support the growth and scalability of Capital Markets Operations and businesses, including managing annual investment expenses and initiative prioritization
• Identify and evaluate new market opportunities, trends and technologies to drive competitive advantage and support business growth ambitions
• Design and oversee a business architecture framework to ensure it supports the strategic goals and operational efficiency target from an end to end perspective which may include upstream and downstream stakeholder environments
• Advocate for digital transformation, internally through committees across the RBC Enterprise, and externally through panel representation on industry events
• Apply automation, AI, and RPA to streamline trade processing, settlement, reconciliation, and reporting.
• Optimize resource allocation to maximize productivity and minimize waste.
• Collaborate with executive leadership, business units, and technology teams to prioritize investment initiatives and ensure alignment with broader organizational goals.
• Contribute to the Capital Markets Data strategy to ensure alignment of critical quality and controls standards are implemented throughout the operational environment

1. Technology Innovation & Delivery

• Manage program governance structures, ensuring effective decision-making, managing interdependencies and risk management.
• Design, lead, and execute large-scale digital transformation programs from inception through delivery, ensuring alignment with scope, budget, and timeline.
• Lead the integration of advanced technologies such as blockchain, AI, machine learning, and cloud computing into Capital Markets operations.
• Oversee the migration from legacy systems to modern platforms, ensuring minimal disruption to business continuity.
• Develop scalable frameworks and repeatable processes to manage transformation initiatives across geographies and functions.
• Drive accountability across teams for achieving milestones, deliverables, and KPI and leverage and use data to identify trends in performance and areas for improving capability delivery.
• Promote and implement agile methodologies to ensure rapid delivery of solutions while maintaining flexibility to adapt to changing business needs.
• Manage relationships, contracts and SLAs with technology providers, consultants, and fintech partners to deliver high-quality solutions on time and within budget.

1. Risk and Compliance Management

• Achieve significant improvements in operational efficiency and client satisfaction through solutions that do not compromise on risk, regulatory or compliance obligations.
• Progress all transformation programs through the internal risk governance frameworks to ensure adherence to RBC standards.
• Conduct regular initiative risk assessments to identify and mitigate potential disruptions during execution.
• Successfully implement a scalable and common business architecture framework that supports global regulatory reporting regime requirements
• Collaborate with technology partners to ensure advanced security measures are implemented that safeguard operational and client data.
• Ensure compliance with data governance and privacy standards across all transformation initiatives.

1. Talent Development and Organizational Change

• Recruit, mentor, and lead high-performing teams specializing in program delivery, project management, and digital transformation.
• Foster a collaborative, high-energy culture focused on innovation and continuous improvement.
• Develop and execute change management plans to ensure successful adoption of new technologies and workflows.
• Engage stakeholders across levels to minimize resistance and maximize organizational readiness for transformation.
• Design targeted training programs to enhance employees’ technical skills and familiarity with digital tools.
• Promote a mindset of agility, innovation, and continuous learning.

1. Data Governance, Controls, and Management

• Establish and lead a robust data governance framework to ensure data accuracy, consistency, security, and compliance.
• Implement strong data controls to mitigate operational and regulatory risks, including reconciliation checks, data lineage tracking, and automated exception handling.
• Develop and monitor key data quality metrics to ensure alignment with regulatory standards and business requirements.
• Leverage advanced tools and technologies for real-time monitoring and resolution of data discrepancies.
• Build scalable data architectures to support analytics, reporting, and operational decision-making and implement tools for data cataloging, metadata management, and data visualization.
• Collaborate with client teams to develop client-facing solutions tailored to specific client needs, enhancing service delivery and satisfaction.
• Proven expertise in designing and implementing enterprise-wide data governance frameworks, including policies, controls, and reconciliation processes.
• Experience managing large datasets, building data architectures, and implementing tools for data validation and exception management.
• Deep knowledge of trade lifecycle processes, data reconciliation, and regulatory reporting requirements in capital markets.

What do you need to succeed?

Leadership in Execution and Delivery:

• Proven track record of leading end-to-end execution of large-scale, complex transformation programs within financial services.
• Extensive experience delivering projects across the full lifecycle, from strategy and design to implementation and post-launch optimization.
• Demonstrated ability to manage program budgets exceeding $50M, ensuring adherence to financial targets and timelines.

Technical Expertise:

• Deep understanding of capital markets operations, including trade lifecycle management, clearing and settlement systems, and reporting processes.
• Experience implementing cutting-edge technologies, such as AI, blockchain, RPA, and cloud-based solutions, to enhance operational efficiency.

Program Management Skills:

• Expertise in project governance, risk management, and stakeholder engagement.
• Hands-on experience with agile, waterfall, and hybrid project delivery methodologies.
• Strong command of tools and platforms for program management, such as JIRA, MS Project, or equivalent.

Leadership and Team Building:

• A strong leader with the ability to inspire, motivate, and align diverse teams across geographies.
• Demonstrated ability to recruit, retain, and develop talent in a competitive environment.

Stakeholder and Vendor Management:

• Skilled in building and managing relationships with C-suite executives, regulators, vendors, and technology partners.
• Proven experience negotiating contracts and ensuring vendor performance aligns with project goals.

Key Competencies:

• Strategic Vision: Ability to anticipate industry and technological trends and translate them into actionable transformation initiatives.
• Execution Excellence: Proven capability to deliver complex projects on time and within budget, maintaining a focus on results.
• Risk and Compliance Acumen: Strong understanding of regulatory requirements and frameworks to mitigate risks during transformation.
• Operational Savvy: Deep familiarity with operational processes and interdependencies in capital markets.
• Agility and Adaptability: Adept at managing change in a dynamic, fast-paced environment.

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to building close relationships with clients.

Job Skills

Adaptability, Critical Thinking, Customer Service, Detail-Oriented, Financial Engineering, Financial Statement Analysis, Investments Analysis, Personal Development, Personal Initiative, Teamwork

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

1. 5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-31

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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