Logistics Operations Manager - London

Position Description :

SUMMARY/PURPOSE:

• Oversee the coordinated management of assigned sections, related projects, and ongoing operations support at facility management sites. Works with Section Managers (who are responsible to the LSM for the execution of their projects and its impact on the program) to monitor cost, schedule, and technical performance of Sections.
• Collaborate with Section Managers, to monitor cost, schedule, and technical performance to ensure seamless execution and program impact.
• Determine and coordinate resources across sections and projects to optimize program benefits.
• Provide organizational leadership by developing, implementing, and managing annual business plans to meet contract requirements for assigned sections.
• Deliver vital services more efficiently, while increasing the satisfaction of the end customers.

KEY RESPONSIBILITIES:

• Planning and Implementation: Plan, organize, direct, and control the implementation of contracted services and operations for assigned sections. Contracted services may include Landscaping and Grounds Services, Snow and Ice Control Services, Janitorial Services, Accommodation Services, Food Services, Warehousing, and Waste Management.
• Personnel Management: Manage personnel to ensure efficient day-to-day workflow delivery.
• Financial Authority: Exercise authority in line with the financial approval framework, including budgeting, KPI reporting, and input into annual operating and capital budgets.
• Deliverables and Reporting: Ensure all deliverables and reports are completed accurately and on time.
• Standards and Resources: Clearly articulate standards for accomplishing short-term priorities and ensure resources are available to achieve these standards.
• Initiative Tracking: Track the success of major initiatives and make necessary mid-course corrections.
• Stakeholder Relationships: Maintain strong working relationships with key external stakeholders.
• Performance Metrics: Deliver optimal site results within performance metrics, including quality, quantity, timeliness, productivity, customer satisfaction, and financial performance.
• Business Plans: Develop and implement business plans and agreed outcomes.
• Supplier Relationships: Manage key supplier relationships and collaborate with corporate groups and other external stakeholders.
• Perform other related duties relevant to this position as required.
• Ensure compliance with all Serco Canada Inc. policies and procedures, including the Code of Conduct and Ethics, Serco Management System, Financial, Purchasing, Security, and Risk Management, is crucial. Your efforts will help our customer deliver vital services more efficiently, enhancing end-customer satisfaction.

Qualifications :

JOB REQUIREMENTS:

EDUCATION /CERTIFICATIONS:

• Post-secondary degree in business administration, logistics, supply chain management or an equivalent combination of related education and relevant experience.
• Program Management Professional certification (desired)
• Possession of a valid Driver’s license.
• Ability to obtain and maintain Secret Level II security clearance is required.

• Field Experience: Minimum of 8-10 years of demonstrated work experience in logistics, transportation operations, or related fields.
• Government Contracting and Military Facilities: Experience in government contracting and military facilities is an asset. Experience working in ground/air support operations (desired).
• Customer Service: Extensive customer service experience.
• Managerial/Supervisory Experience: Previous managerial or supervisory experience with strong performance management skills.
• Technical Skills: Excellent computer skills in the MS Office suite.
• Ground/Air Support Operations: Experience working in ground or air support operations is desired.
• Previous managerial/supervisory experience and strong performance management experience.

SKILLS/Competencies (Interpersonal Communication, Financial, Managerial, Problem-solving):

Managerial Leadership Skills:

• Performance Management: Ability to apply and ensure consistent performance management practices, including coaching, feedback, expectations, and corrective actions to ensure the overall development of direct reports and teams.
• Decision-Making: Solid decision-making skills to manage outcomes effectively.
• Change Management: Demonstrated capability in planning, implementing, and leading change initiatives, ensuring adequate change leadership.
• Communication: Solid communication skills to appeal to broad audiences, including managerial, direct reports, and cross-functional relationships.
• Influence: Capability to influence others internally and externally, including senior leaders.
• Presentation: Presents with impact, skillfully facilitating discussions and confidently expressing ideas and insights when appropriate.
• Diplomacy: Ability to exchange ideas and information effectively using tact and diplomacy when dealing with others.

Technical and Business Skills:

• Cross-Functional Communication: Effective communication skills and ability to work cross-functionally within the organization.
• Project Management: Solid technical, business, and project management knowledge.
• Collaborative Leadership: Excellent collaborative leadership and organizational skills.
• Integrity and Judgment: Strong degree of integrity and judgment.
• Industry Experience: Relevant industry experience is essential, including experience in customer service, operations, business, and systems.
• Ownership: Willingness to take ownership of the outcomes of projects within the scope of responsibility.
• Planning and Coordination: Strong planning, coordination, execution, and analytical skills.
• Finance and Operations: Understanding of finance, purchasing and contracting, operations and maintenance, and engineering processes.
• Deadline Management: Proven ability to meet deadlines and manage changing priorities.
• Risk Evaluation: Ability to evaluate risk and related mitigation strategies.
• Proactive Response: Anticipates issues and opportunities and proactively responds.
• Solution Focus: Focuses on solutions, drives results, and makes tough decisions in ambiguous situations.
• Transformative Change : Inspires transformative change.

MENTAL AND PHYSICAL EFFORT:

• Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
• Physical: Activities are low intensity, less than 2 hrs/day. Involves walking, standing, and climbing during inspections and assessments and the use of Safety Gear (PPE) when inspecting hazardous areas.

Working Conditions:

• Minor exposure to disagreeable elements.

Company Overview :

Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.