View Jobs Description
Pet Valu Markham
Location: Markham, Ontario
The Customer Care Representative will have excellent communications skills and be able to provide feedback to leadership on improvements to customer service processes, policies, and standards to maintain loyalty and exceed customer expectations at every turn.
Essential Duties and Responsibilities (4 Paws)
Keep Confidential information always secure.
Always protect the brand.
Escalate roadblocks standing in the way of exceeding exceptional service.
Ensure service levels and metrics are achieved or exceeded.
Handle all concerns from multiple sources to ensure Customer Satisfaction.
Participate and enjoy the memorable moments.
Participate in weekly meetings and team building exercises.
Assist in ongoing maintenance of knowledge base surrounding polices, procedures, and tools.
Learn and use Pet Valu’s Ticketing and Live Chat systems to ensure accurate data collection and prompt follow-ups.
Follow standardised responses where applicable.
Always be on time for designated shifts that will include a mix of days, evenings and weekends that support all time zones across Canada.
Collaborate with other departments to solve complex issues.
Participate in 1 X 1 session with manager to discuss goals, progress, and career pathing
Competencies
Listening
Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Problem Solving
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and does not stop at the first answer.
Communications
Is able to speak and write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Composure
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; does not show frustration when resisted or blocked; is a settling influence in a crisis.
Approachability
Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
Qualifications and Educational Requirements
High School Graduate, University or College Degree an asset
years customer support experience. Ecommerce and Live Chat experiences an asset
Retail experience
Professional Social Media usage an asset
Preferred Skills
Job Description: Job Summary
Reporting to the Manager of Customer Care, the Customer Care Representative will support Pet Valu’s Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to phone calls, emails, and social media.The Customer Care Representative will have excellent communications skills and be able to provide feedback to leadership on improvements to customer service processes, policies, and standards to maintain loyalty and exceed customer expectations at every turn.
Essential Duties and Responsibilities (4 Paws)
- Safety – Operate in a way that builds trust with our customers, pets, and ACEs.
Keep Confidential information always secure.
Always protect the brand.
Escalate roadblocks standing in the way of exceeding exceptional service.
Ensure service levels and metrics are achieved or exceeded.
- Compassion – Communicate and act from the heart with genuine care and courtesy.
Handle all concerns from multiple sources to ensure Customer Satisfaction.
Display sympathy for pet loss, injury or illness.
Share ACE accoladesParticipate and enjoy the memorable moments.
Participate in weekly meetings and team building exercises.
- Expertise – Provide knowledge in an understanding and informative way.
Assist in ongoing maintenance of knowledge base surrounding polices, procedures, and tools.
- Efficiency – Use time and resources responsibly.
Learn and use Pet Valu’s Ticketing and Live Chat systems to ensure accurate data collection and prompt follow-ups.
Follow standardised responses where applicable.
Always be on time for designated shifts that will include a mix of days, evenings and weekends that support all time zones across Canada.
Collaborate with other departments to solve complex issues.
Participate in 1 X 1 session with manager to discuss goals, progress, and career pathing
Competencies
Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and
gains their trust and respect.Listening
Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Problem Solving
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and does not stop at the first answer.
Communications
Is able to speak and write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Composure
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; does not show frustration when resisted or blocked; is a settling influence in a crisis.
Approachability
Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
Qualifications and Educational Requirements
High School Graduate, University or College Degree an asset
years customer support experience. Ecommerce and Live Chat experiences an asset
Retail experience
Professional Social Media usage an asset
Preferred Skills
- A Team player, as this position will require working with other departments, along with customers, store staff and Franchisees.
- Must possess a friendly and professional attitude with the ability to develop rapport quickly with customers and internal partners.
- Good organizational skills, along with the ability to multi-task multiple priorities
- Attention to detail, and a sense of urgency are required as all customer service inquiries require immediate action.
- French speaking an asset.
- Flexible to work rotational evenings, weekends, and Stat holidays.
- Customers/Consumers
- Store associates
- Internal department administrators
#CORPHIRE
ThalesToronto, 19 km from Markham
while adhering to the existing design patterns and development process for safety critical software development.
Key Responsibilities
• Contributes modifications to the mission/function description, architectural & algorithms design and the refinement...
Adecco CanadaMarkham
Location: Toronto, ON
• Job Type: Long term| Full-time
Why apply?
• Weekly Pay + 4% Vacation pay added to each cheque.
• Opportunity to be hired on permanently.
• Discounted safety shoes from Marks
• Great referral bonus program
• Strong health...
Lush Handmade CosmeticsMarkham
Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages
Best of luck on your job search, and don't forget to follow us to learn more!
We Are Lush
You Tube
Linked In
• How It's Made...