Agent, booking - travel agency - Calgary

apartmentBanff Tours placeCalgary calendar_month 

Overview

Languages

English

Student status
  • No degree, certificate or diploma
  • Full time enrollment
  • Part time enrollment

Hybrid

Work must be completed both in person and remotely.

Responsibilities

Tasks
  • Calculate cost of travel and accommodations
  • Handle reimbursement in case of transportation and hotel reservations cancellation
  • Recommend suitable products
  • Supervise clerical staff or other travel counsellors
  • Manage difficult situations with customers
  • Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
  • Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
  • Attend to cancellations and schedule changes
  • Make transportation and accommodation reservations using computerized reservation and ticketing system
  • Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs

Experience and specialization

Computer and technology knowledge
  • MS Office
Travel bookings
  • Individual travel
  • Group travel
  • International travel
Type of experience
  • Call centre
Geographical areas of specialization
  • Canada
  • United States
  • Western Europe
  • Central Europe
  • Eastern Europe
  • Northern Europe
  • Mexico and Central America
  • South America
  • Asia

Additional information

Work conditions and physical capabilities
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Work under pressure
Own tools/equipment
  • Computer
Personal suitability
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Dedication
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