Junior IT Technician with experience with networking (wifi), VDI, Windows 10/11 OS, O365, and ServiceNow to support a retail distribution center - 29715

Our national retail client is looking for a Junior IT Technician with experience with networking (wifi), VDI, Windows 10/11 OS, O365, and ServiceNow to support a retail distribution center - 29715

Job ID: WECJP00029715

Job Purpose:

• The Jr. Technical support role is required for day-to-day support of equipment in the logistics environment.
• This role is also responsible for receiving, tracking, and resolving L1 Service Desk requests and incidents, submitted by customers via walk-up or systematically.
• This role assists with the installation of new systems and services as required
• Monitor Data centre alarms and co-ordinate with 3rd Party, SSC and Global Technology for maintenance.

Responsibilities:

• Serves as first point of contact for DC/FC users seeking IT support
• Aims to resolve a significant portion of incidents and fulfill routine service requests directly
• Act as communication bridge between the operations and various support teams to facilitate smooth information flow and effective problem resolution
• Manage release of planned outages and upgrades to ensure successful implementation
• Assist with supporting Microsoft Windows and its office products
• First level support of all office printers in preventive and remedial capacity.
• When unable to resolve an issue themselves, escalates incidents and complex service requests to the appropriate global support and specialist teams

Must Haves:

• 1-2 years exp in technical support
• Working knowledge of networking (wifi), VDI, Windows 10/11 OS, O365, ServiceNow.
• Technical/Business School, technical certification accepted.

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