Sr. Manager, U.S. Real Estate Financing Prospect Management
Job Summary
Job Description
What is the opportunity?
The Senior Manager, U.S. Real Estate Financing Prospect Management will provide dedicated oversight to front-end sales activities for Real Estate Financing ensuring REF referral volumes and prospect conversion targets are achieved. The individual will lead the design and development of an enhanced prospect experience journey and will ultimately own the operational processes from initial prospect intake, nurturing and managing relationships, up to the point of application submission.
What will you do?- Lead the definition and creation of a refined and improved prospect client experience in partnership with a cross functional team including Marketing, Sales Enablement, and the REF line of business within RBC Bank U.S.
- Create transparency of prospect volumes by type, quality, disposition, and source through enhanced reporting and oversight to key metrics.
- Oversee the pipeline of prospects in an effort to improve both client experience and the movement of prospects through the sales cycle.
- Own referral intake channels/portals, along with corresponding reporting, communication, and SLAs both recurring and ad-hoc as required.
- Leverage voice of client insights to improve and refine areas of opportunity for improvement.
- Provide coaching, guidance, and oversight to improve both prospect conversion rates and prospect client experience.
What do you need to succeed?
Must-have- 7-10 years of demonstrated success in a Sales Operations, Business Development, or related role
- Proven history record for creating and evolving new and existing processes to drive standards and practices to increase efficiencies.
- Experience collaborating with business leaders and key stakeholders.
- Lending experience within the real estate vertical
- NMLS License or membership to a Real Estate Association
- Proficiency in the Salesforce CRM application
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits.
- Continued opportunities for career advancement
- World-class sales training, coaching, and development opportunities
- Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
- Opportunity to achieve great success and grow your career with RBC.
#LI-POST
#LI-Hybrid
Job Skills
Coaching Others, Communication, Industry Knowledge, Long Term Planning, Operational Delivery, Training Delivery, Training Evaluations, Training Process, Workforce Development
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
- 5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-08-12
Application Deadline:
2024-12-16
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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