Account Manager, HealthTech

Who we need

You will manage contract negotiations, ensure compliance, and oversee accurate billing for both one-time services and ongoing EMR subscriptions.

This remote opportunity supports clients across Canada.

What's in it for you

Impact. You will play a crucial role in helping healthcare providers deliver better patient care and improve efficiency in busy practices. Your work will go beyond just meeting client needs—you will be making a tangible difference in the healthcare industry that ultimately helps improve patient health outcomes.

You will be empowered to find solutions, propose ways to automate the process and influence how we support our clients.

You will receive support from your manager and direct coaching to help you reach your full potential.

How you will make an impact:

• Build lasting client relationships. You will establish and maintain strong, long-term relationships with clients, acting as a trusted partner and ensuring their needs are met. Acting as their advocate, you will address any concerns or questions as they arise.
• Manage billing and invoicing. You will oversee the invoicing process, verifying accuracy based on usage metrics and contract terms while ensuring correct permissions are in place for account changes.
• Oversee contracts and renewals. You will monitor contract terms and renewal timelines, ensuring agreements are current and aligned with both client expectations and company offerings. You will negotiate contract renewals as needed.
• Coordinate change management. You will manage transitions such as ownership changes, migration permissions, and other operational updates affecting client accounts, ensuring seamless changeovers with minimal disruption.
• Collaborate across teams. You will act as the liaison between product development and client support teams, communicating client needs, feedback, and enhancement requests. Your insights will help drive product improvements, aligning solutions with client expectations and operational goals.
• Facilitate client support. You may be required to coordinate responses to Tier 1 and Tier 2 support questions, working closely with technical teams to address software functionality, performance, or integration concerns.

What you bring:

• The experience. You have proven experience in a client-facing role in customer service, billing, customer success, and administration, ideally within the healthcare or software industry. You can gain trust and put customers at ease at any level. You thrive independently and as part of a collaborative team, consistently exceeding customer expectations. You understand contract management principles and invoicing procedures.
• A commitment to customer success. You are driven to deliver client-focused solutions that boost engagement, adoption, and growth. You can balance multiple projects without losing sight of the details, always keeping the customer’s objectives top of mind. You take a proactive approach to resolving issues, working independently or as part of a cross-functional team to achieve exceptional results.
• The communication skills. You ask insightful questions to identify the root cause of issues and propose thoughtful solutions. You have the patience to adapt your message to fit your audience and can translate technical concepts for non-technical users. You acknowledge mistakes, adapt to setbacks, and are resourceful in applying new knowledge to solve problems.
• The technical and organizational skills. You are proficient in CRM software, invoicing software, ticketing systems, and the Microsoft Office Suite. You can pick up new technology quickly. You have exceptional organizational skills and can effectively prioritize tasks and manage multiple projects simultaneously with high accuracy.
• The flexibility. You are willing to travel occasionally to client sites as needed.

TO APPLY:

Interested in applying but worried you don't have it all? We know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions, and meet 70% of the qualifications, we encourage you to apply.

E-mail: isabelle-oscarpro@talentminded.ca

What you can expect from our interview process:

• A virtual interview with a Talent Advisor to discuss your experience and interest in the role.
• An online assessment focussed on client service and basic financial understanding.
• A final virtual interview with the Director of Client Accounts and the Team Lead. This will be an opportunity for you to ask further questions about the role, the day to day accountabilities and opportunities for career development and growth.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

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Posted 2024-10-28