Head dispatcher

Overview

Languages

Bilingual

• Secondary (high) school graduation certificate

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

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This information was provided by the employer; it was not verified by Job Bank.

The employer stated that this position is a green job, because it involves tasks and responsibilities contributing to positive environmental outcomes and helping Canada achieve its net-zero target.

• Private sector

Responsibilities

• Organize tasks to accomplish the work
• Oversee operational logistics of the organization
• Plan and organize operational logistics of the organization
• Co-ordinate activities with other work units or departments
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Recruit and hire staff
• Train workers in duties and policies
• Arrange training for staff
• Co-ordinate, assign and review work
• Schedule personnel, tools and equipment
• Respond to employee questions and complaints
• Produce reports
• Plan for required documentation and for pre- and post-distribution of documentation (itineraries, evaluations etc.)
• Establish work schedules
• Establish work schedules and procedures
• Contact clients and suppliers to resolve problems
• Supervise and co-ordinate activities of workers
• Plan, organize and oversee operational logistics of the organization
• Answer enquiries and resolve problems or discrepancies concerning customers' accounts

• More than 20 people
• Working groups

Experience and specialization

• Microsoft Visio
• Electronic scheduler
• Inventory control software
• Human resources software
• MS Excel
• MS Outlook
• MS PowerPoint
• MS Word
• MS Windows

Additional information

• Criminal record check

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

• Cellular phone
• Fax machine
• Computer

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Proactive

Benefits

• Night shift premium

• Maternity and parental benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• Parking available
• Variable or compressed work week