[ref. w2513424] Toronto - Credit Representative - Supporting Canada

Overview:

working with internal teams to accomplish KPI’s, objectives.

service mindset is required for success.

The role will work closely with cross-functional departments and Credit team members to coordinate daily

procedures.

Responsibilities:

• Daily aging report monitoring and follow through on collection to assure that delinquent accounts

• Develop and maintain positive working relationships with all customers within assigned A/R

• Reconciliation of past due balances, with clear and concise communication to our customers, sales

• Resolves disputed and unapplied items on the customer accounts
• Works with internal and external customer to clear open accounts receivable balances
• Makes recommendations for setting up customer payment plans, placing customer accounts on hold

• Works in a team supportive environment
• Performs other collection related duties as required by management
• Complies with all established policies and procedures
• Ability to organize and interpret data as well as communicating analytic results/recommendations
• Able to manage multiple tasks simultaneously to completion with sound business judgment
• Credit hold review and order releases per company policy guidelines
• Special projects as assigned
• Available to work occasionally outside of regular hours, including Saturday as needed

Qualifications:

• Minimum Associates degree in Business related field preferred, or equivalent experience in lieu of

• 2+ years’ experience in a credit and collections or customer facing role
• Effective collections, issue resolution, deduction management, and negotiation skills
• Collaborative attitude, as well as strong analytical and investigative skills
• Proven ability to work both independently and as a team member
• Understanding of basic accounting and bookkeeping procedures
• Ability to communicate professionally and effectively with all levels of internal and external

• Ability to define problems, identify solutions and follow through to completion
• Excellent verbal and written communication
• Strong decision-making skills with strong attention to detail and action results oriented
• Working knowledge of AS400 system
• Excellent customer service skills
• Knowledge of transactional processes and systems
• Proficient in Microsoft Excel, Word, Outlook, and various business software systems as needed
• Results Orientation
• Process Improvement Mindset
• Ability to adapt to changing environments

Pay Range: USD $52,000.00 - USD $65,000.00 /Yr.

Location Type: On-Site