Logistics & Customer Service Supervisor

Our team, composed of experts in supply chain and logistics, understands your challenges and speaks your language. We are currently assisting one of our clients, a company specializing in transportation, logistics, and warehousing management, operating on both a national and international scale.

• evolving environment, where initiative and precision are highly valued.

Your role will be to ensure smooth and efficient service, handle customer inquiries, anticipate potential issues, and ensure flawless documentation management.

• Deliver high-quality customer service by responding to inquiries and anticipating needs.
• Process orders and transportation requests, ensuring accuracy and compliance.
• Manage delivery-related issues, including delays, incidents, and shipment tracking.
• Build and maintain strong relationships with clients.
• Provide solutions and effective communication between clients and operations.

• Verify and transmit necessary transport and customs documents.
• Ensure internal systems are updated with accurate data.
• Identify and correct errors in purchase orders.
• Oversee document management and ensure compliance with logistics regulations.

• Lead and support the customer service and logistics team (6 people).
• Coordinate workload distribution and assist team members with questions and challenges.
• Participate in recruitment, payroll verification, training, and performance evaluation of staff.

• Degree in logistics, administration, or a related field (or equivalent experience).
• 2 to 5 years of experience in logistics, transportation, customer service, or warehousing.
• Strong knowledge of logistics documentation and customs regulations.
• Proficiency in MS Office Suite and order management tools.

• Customer Service: Strong customer focus, problem-solving, and follow-up skills.
• Organization: Ability to handle multiple tasks simultaneously and meet deadlines.
• Communication: Strong verbal and written skills, with the ability to negotiate and resolve conflicts.
• Team Management: Leadership, team coordination, and staff support.
• Adaptability: Comfortable working in a fast-paced, dynamic environment and handling unforeseen challenges.

Compensation & Benefits Salary: Between $60K and $80K, based on experience and profile.

Full-time: 40 hours per week, Monday to Friday, on-site.

Apply now and take on new challenges with us!